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During project implementation, the project manager is communicating information about changes only at the executive level. Many people within the organization are uncertain about the project ' s status. There are rumors about changes to the project and how they may affect work activities.
What should the project manager do?
A project manager joined an ongoing project to replace another manager. After one iteration, the project manager noticed that team morale is low. Team members are
reluctant to speak at first, but tell the new project manager about a history of conflicts.
What should the project manager do next?
A team is working on a hospital construction project and is using a predictive approach. The team has encountered a challenge affecting their deadline because a
critical team member is on medical leave. The project is in jeopardy of falling behind schedule.
What should the project manager do first?
A project team provided estimates for a hybrid project, but in every case those estimates were undervalued. On the current trajectory, the project will not meet its
intended value before it runs out of budget.
What should the project manager do?
Health Records Modernization at Hospital Case Study
A project manager led a health records modernization project at a hospital with a project budget of $US5 million and an 18-month timeline. The project involved multiple stakeholder groups including medical, administrative, and IT staff; board members; patients; insurance companies; external vendors; regulatory bodies; and union representatives.
Stakeholder management was complex and a major undertaking for the project manager, but it was critical to achieve a positive project outcome. When the project started, the project manager conducted stakeholder analysis, using the information to create both a power/interest and an influence/impact matrix. The analysis showed that while the hospital board members and regulatory bodies had high power but moderate interest, the medical staff (doctors and nurses) had both high influence and high impact on the project. Administrative staff showed high interest but lower power, while patients and insurance companies had moderate interest and varying levels of influence. Based on the analysis, the project manager created a stakeholder engagement strategy that documented expectations, communication preferences, and influence levels in a stakeholder register. The project manager also made a RACI (responsible, accountable, consulted, informed) chart to show roles and responsibilities; and created communication channels and frequency for each stakeholder group, an issue escalation system, and a feedback system for continuous stakeholder input.
To execute the modernization process of health records, the project manager realized that medical staff members would need to change their daily workflows. To facilitate change management for these stakeholders, the project manager created a clinical advisory committee, appointed department-specific “champions,†created focus groups for requirements gathering, started a training program, and developed key performance indicators (KPIs) to measure satisfaction.
During project execution, several challenges emerged. The doctors expressed concerns about the system’s impact on patient care, the nurses’ union raised workload concerns, the IT department faced resource constraints, the insurance companies requested additional features, and the administrative staff worried about data security. The project manager responded to these challenges by increasing the frequency of stakeholder meetings, implementing a change management program, creating a beta system for stakeholder testing, developing contingency plans for various stakeholder scenarios, and establishing an issue resolution process.
Despite these mitigation efforts, the medical staff required additional training, leading to a change request for a 2-month extension and a 10% budget increase. The board of directors approved this to help ensure high adoption and satisfaction rates among staff members. The project helped establish new good practices in future programs for stakeholder management in the organization’s project management office (PMO). The documented lessons learned became a reference for future projects of similar scope and complexity.
How should the project manager approach managing the regulatory bodies’ requirements for the health records associated with this project?
(Refer to the Health Records Modernization at Hospital Case Study exhibit.)
A project manager is working on a marketing mobile application development project. The application has recently launched a new feature enabling users to upload
photos. A content moderator is responsible for reviewing the photos, but management is concerned about the risk of human error. Management suggests a third-party
artificial intelligence (Al) tool to assist.
What should the project manager do?
A project team is visualizing the value resulting from their project throughout the project life cycle. What should the project manager advise the team to do to keep the momentum?
The product owner spends 20% of their time on a project. The product owner complains to the project manager that team members are asking questions via emails
and refusing to provide effort estimates until all of their questions are clarified. This is delaying the final work estimate.
What should the project manager do?