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Alarge company is planning on automating their current manual processes. The project manager wishes to assess whether there are monetary benefits to be gained
by automating these processes.
What should the project manager do?
The vendor just informed the project manager that an item will not be delivered as scheduled due to a manufacturing error. This will impact the delivery timeline of the
project as there are dependencies to the completion of this item delivery.
What action should the project manager take?
A project manager conducts weekly virtual project meetings with all stakeholders to keep them updated on project progress and discuss key issues. Some stakeholders appear disengaged or are occupied with other work during the meetings. Other stakeholders have stopped attending.
What should the project manager do?
A project manager is overseeing a multisprint data integration project involving internal developers and an outsourced analytics team. Midway through the second
sprint, the project manager notices signs of reduced engagement: slower response times, vague status updates, and missed handoff deadlines between the two
teams. The initial project management plan includes regular reporting but no formal feedback mechanisms.
What should the project manager do?
A project manager is overseeing a hybrid project with two distinct workstreams: hardware operating predictively and software operating adaptively. However, the procurement contract for the software vendor has been finalized with clauses based on a predictive way of working. Meanwhile, many software work items are undergoing different prioritizations on the Kanban board.
What should the project manager do?
During a daily coordination meeting, the team reports that due to considerable challenges with the infrastructure, the planned tasks are now blocked and cannot move
forward. What should the project manager do?
A project manager is assigned to lead a project team with two subteams located in different locations. From reviewing the lessons learned repository, the project
manager learned that similar past projects experienced delays in handling change requests, as the project documents from each team did not match each other.
What should the project manager do to deal with the possible issue?
Health Records Modernization at Hospital Case Study
A project manager led a health records modernization project at a hospital with a project budget of $US5 million and an 18-month timeline. The project involved multiple stakeholder groups including medical, administrative, and IT staff; board members; patients; insurance companies; external vendors; regulatory bodies; and union representatives.
Stakeholder management was complex and a major undertaking for the project manager, but it was critical to achieve a positive project outcome. When the project started, the project manager conducted stakeholder analysis, using the information to create both a power/interest and an influence/impact matrix. The analysis showed that while the hospital board members and regulatory bodies had high power but moderate interest, the medical staff (doctors and nurses) had both high influence and high impact on the project. Administrative staff showed high interest but lower power, while patients and insurance companies had moderate interest and varying levels of influence. Based on the analysis, the project manager created a stakeholder engagement strategy that documented expectations, communication preferences, and influence levels in a stakeholder register. The project manager also made a RACI (responsible, accountable, consulted, informed) chart to show roles and responsibilities; and created communication channels and frequency for each stakeholder group, an issue escalation system, and a feedback system for continuous stakeholder input.
To execute the modernization process of health records, the project manager realized that medical staff members would need to change their daily workflows. To facilitate change management for these stakeholders, the project manager created a clinical advisory committee, appointed department-specific “champions,†created focus groups for requirements gathering, started a training program, and developed key performance indicators (KPIs) to measure satisfaction.
During project execution, several challenges emerged. The doctors expressed concerns about the system’s impact on patient care, the nurses’ union raised workload concerns, the IT department faced resource constraints, the insurance companies requested additional features, and the administrative staff worried about data security. The project manager responded to these challenges by increasing the frequency of stakeholder meetings, implementing a change management program, creating a beta system for stakeholder testing, developing contingency plans for various stakeholder scenarios, and establishing an issue resolution process.
Despite these mitigation efforts, the medical staff required additional training, leading to a change request for a 2-month extension and a 10% budget increase. The board of directors approved this to help ensure high adoption and satisfaction rates among staff members. The project helped establish new good practices in future programs for stakeholder management in the organization’s project management office (PMO). The documented lessons learned became a reference for future projects of similar scope and complexity.
A project to modernize a hospital’s records has a large and diverse stakeholder population. As stakeholders request changes, the project manager is aware that some will cause a negative impact to the project timeline and finances.
What should the project manager do?
(Refer to the Health Records Modernization at Hospital Case Study exhibit.)