IIA-CIA-Part3 Exam Dumps - Business Knowledge for Internal Auditing

An internal auditor's primary concern in evaluating third-party help desk services is ensuring that the provider meets Service-Level Agreement (SLA) requirements, particularly regarding response times, issue resolution, and service quality.

Correct Answer (D - Whether the provider's responses and resolutions were well defined according to the SLA)

The SLA defines expected service levels, including:

Response and resolution times.

Performance metrics (e.g., first-call resolution rate).

Escalation procedures.

Compliance with contractual obligations.

The IIA Practice Guide: Auditing Third-Party Relationships states that internal auditors must assess SLA compliance as a key control in outsourcing arrangements.

Why Other Options Are Incorrect:

Option A (Whether every call was logged):

While logging all calls is good practice, the focus should be on meeting SLA requirements, not just documentation.

The IIA GTAG 7: Continuous Auditing emphasizes measuring performance, not just recording activities.

Option B (Whether a unique ID was assigned to each issue):

Issue tracking is important, but an ID alone does not guarantee service quality or SLA compliance.

Option C (Whether the provider used its own facilities):

The location of the service provider’s facilities does not impact SLA compliance.

IIA Practice Guide: Auditing Third-Party Relationships – Outlines how auditors should evaluate SLAs and vendor performance.

IIA GTAG 7: Continuous Auditing – Highlights the importance of performance measurement in outsourced services.

Step-by-Step Explanation:IIA References for Validation:Thus, ensuring the provider meets SLA-defined response and resolution times (D) is the internal auditor's greatest concern.

Data governance refers to the policies, processes, and controls an organization implements to ensure data integrity, security, and compliance. When an organization has a weak data governance culture, the most compromised attribute of data is "veracity," which refers to the accuracy, reliability, and trustworthiness of data.

Why Option D (Veracity) is Correct:

Weak data governance leads to poor data quality, inconsistencies, and errors, reducing data veracity (trustworthiness and accuracy).

Without strong governance, data may be incomplete, outdated, or manipulated, leading to flawed decision-making.

Data veracity is critical for risk management, internal audit, and regulatory compliance, as unreliable data can lead to financial misstatements and operational risks.

Why Other Options Are Incorrect:

Option A (Variety):

Variety refers to different types and sources of data (structured, unstructured, semi-structured).

A weak data governance culture does not necessarily affect the diversity of data sources.

Option B (Velocity):

Velocity refers to the speed at which data is generated, processed, and analyzed.

Weak governance impacts data quality more than processing speed.

Option C (Volume):

Volume refers to the quantity of data being processed and stored.

Weak data governance might lead to data duplication or loss but does not directly impact data volume.

IIA GTAG – "Auditing Data Governance": Emphasizes the importance of data veracity in decision-making.

COSO Internal Control Framework: Highlights the role of data integrity in financial and operational controls.

IIA’s Global Technology Audit Guide on Data Analytics: Discusses the risks of poor data governance affecting veracity.

IIA References:

The CAE should remain aware of emerging risks through ongoing communication and collaboration with senior management and other stakeholders. Building strong relationships allows the CAE to obtain early insights into new and developing risks.

Option B (building a risk management process) is management’s responsibility, not internal audit’s. Options C and D involve reviewing processes, but they do not directly expose the CAE to emerging risks in real time.

The most effective way to prevent the unauthorized disclosure of confidential information is to limit access based on employee roles and duties. This follows the principle of least privilege (PoLP), ensuring that employees only access the data necessary for their job functions.

(A) Nondisclosure agreements between the firm and its employees. ❌

Incorrect. While NDAs help deter leaks, they do not prevent unauthorized access to information. An employee who signs an NDA can still access and leak data.

(B) Logs of user activity within the information system. ❌

Incorrect. Activity logs help detect and investigate breaches but do not actively prevent unauthorized disclosure.

(C) Two-factor authentication for access into the information system. ❌

Incorrect. While two-factor authentication enhances system security, it does not prevent employees with authorized access from leaking confidential data.

(D) Limited access to information, based on employee duties. ✅

Correct. Role-based access control (RBAC) ensures that employees only access the information necessary for their job responsibilities, reducing the risk of leaks.

IIA GTAG "Identity and Access Management" highlights restricted access as the most effective control for preventing unauthorized disclosure of confidential data.

IIA GTAG – "Identity and Access Management"

IIA Standard 2120 – Risk Management (Data Protection Controls)

COBIT Framework – Information Security and Access Control

Analysis of Answer Choices:IIA References:Thus, the correct answer is D (Limited access to information, based on employee duties), as restricting access is the most effective preventive control against data disclosure.

Depreciation is the systematic allocation of an asset’s cost over its useful life. It reflects how much of the asset’s value is used up in each accounting period.

Spreads Cost Over Time – Instead of expensing the total cost immediately, depreciation distributes it across multiple periods.

Matches Expenses with Revenue – Ensures that the cost of long-term assets is allocated in the periods they generate revenue.

Required for Financial Reporting – Compliance with GAAP and IFRS requires proper allocation of asset costs.

B. It is a process of asset valuation – Incorrect because depreciation does not determine market value; it only spreads cost over time.

C. It is a process of accumulating adequate funds to replace assets – Incorrect because depreciation is an accounting concept, not a savings mechanism.

D. It is a process of measuring decline in the value of assets because of obsolescence – Incorrect because depreciation allocates cost, not necessarily measuring value decline (which is impairment).

IIA’s GTAG on Financial Controls and Reporting – Defines depreciation as a cost allocation method.

International Financial Reporting Standards (IFRS 16) & US GAAP (ASC 360) – State that depreciation is used to allocate asset costs over time.

COSO’s Internal Control Framework – Covers accounting treatments for fixed assets.

Why Depreciation is an Allocation Process?Why Not the Other Options?IIA References:✅ Final Answer: A. It is a process of allocating cost of assets between periods.

A risk and control questionnaire (RCQ) is used during preliminary surveys to help the auditor ascertain the existence of controls in a specific process or program. It provides structured information about which controls are in place, which are missing, and how they are applied.

Option A refers to reconciliation, which is not the main purpose. Option C (testimonial information) suggests reliance on management statements, which is weaker than structured control identification. Option D involves external confirmation, which goes beyond the RCQ’s purpose.