CIS-ITSM Exam Dumps - Certified Implementation Specialist - IT Service Management

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Question # 33

Prior to Quebec, when you click Change > Create New, which page is displayed?

Change Landing Page

Change Form

Change Catalog

Change Wizard

Change Interceptor

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Question # 34

When using the Email Client, what is the difference between an Email Template and a Quick Message?

Email templates are defined by users with admin role Quick Messages are defined by users with quick_message_admin role

Email Template is defined and automatically applied when the email form launches Quick Messages are defined and then can be manually applied by the user

Email Templates are included with ITSM, Quick Messages are new with Machine Learning

Email Templates are like forms that can be sent to the caller for completion Quick Messages are primarily used by the Chat Bot

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Question # 35

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

Application Menus

Report

Dependency view

CI Class Manager

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Question # 36

In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.

When you click the Re-Analyze button, what state Is set on the problem record?

Assess

Root Cause Analysis

Fix in Progress

Draft

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Question # 37

If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?

The agent is prompted to select the Assignment group

An error is displayed indicating the agent must manually assign the incident

The Assignment group field will not populate

The Assignment group field automatically populates with the agent's primary group

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Question # 38

What types of Conflicts are detected automatically on the Change request?

Choose 3 answers

Conflict with Company Holiday Schedule

Conflict with Blackout Schedule

Conflict with Assignee Shift Schedule

Conflict with Maintenance Window

Another change for the same CI, at the same time

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Question # 39

Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?

Change Landing Page

Change Overview

Change Interceptor

Change Catalog

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Question # 40

Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date

Update the incident_close UI action script

From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes

Modify the Incident Lifecycle flow to expire after 7 days

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