CIS-ITSM Exam Dumps - Certified Implementation Specialist - IT Service Management
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Which of the following catalog client script methods will modify the choice list options available to an end user on a catalog item?
Which of the following are defined for a given change model?
Choose 3 answers
Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?
Choose 2 answers
Which of the following roles has the ability to create and manage user criteria for service catalogs?
Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?
Which record type would you use for an Ask a Question form that would generate an Incident?
When modifying a Change Flow, a library is available of re-usable components for your flow. What are these components called?