CIS-ITSM Exam Dumps - Certified Implementation Specialist - IT Service Management

Use the getDisplayValue() method to retrieve the Label associated with the State field value.

If a Constant has been defined, such as Incident.State.IN_PROGRESS, use the Constant.

Use the value of the choice option, such as 2 to refer to a State of in Progress.

Pre-fill user preferences on Catalog order forms

Replace Access Controls to provide security to Requests

Determine who can see Categories and Items

Determine who can see Catalogs and Items

No additional plugin is needed to add additional factors to calculate risk

Change Management - Risk Assessment

Change Management - Additional Factors

Change Management - Risk Survey

Incidents and Changes are separate processes that have little interaction

Incidents cause Changes. Investigation of Changes may indicate the need for Incidents to be generated

Incidents may be caused by Changes. Investigation of Incidents may indicate the need for a Change

A Change is required to investigate the cause of an Incident

Label

Container Start

HTML

Lookup Select Box

IP Address

UI Page

In the Catalog Task Activity within the Item's fulfillment workflow, write a Script to retrieve and set Catalog Task field values.

In the Catalog Task Activity within the Item's fulfillment workflow, select variables to be displayed in the Variables on Task Form field.

In the Catalog item, set Cascade Variables to true.

In the Catalog item, set Display Variables in Catalog Tasks to true.

True

False

Requested Item records, Catalog Task record, and all Tasks created by Record Producers

Any type of record created from Record Producers

Tasks created from Record Producers, Requests, Requested Items

Requested Item records, Catalog Task records, and Request records