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CIS-ITSM Exam Dumps - Certified Implementation Specialist - IT Service Management

Searching for workable clues to ace the ServiceNow CIS-ITSM Exam? You’re on the right place! ExamCert has realistic, trusted and authentic exam prep tools to help you achieve your desired credential. ExamCert’s CIS-ITSM PDF Study Guide, Testing Engine and Exam Dumps follow a reliable exam preparation strategy, providing you the most relevant and updated study material that is crafted in an easy to learn format of questions and answers. ExamCert’s study tools aim at simplifying all complex and confusing concepts of the exam and introduce you to the real exam scenario and practice it with the help of its testing engine and real exam dumps

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Question # 17

Problem management provides what benefits for Incident management? Choose 2 answers

A.

Incident managers authorize problem investigations

B.

Solutions implemented reduce future incidents

C.

Published workarounds help quickly resolve incidents

D.

Problem Investigations automatically triggered for multiple user incidents

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Question # 18

As of Quebec. Problem task records will move automatically from one state, to another state, provided the required fields are filled. What are those states?

A.

Work in Progress lo Closed

B.

Assess to Work in Progress

C.

Draft to Assess

D.

On Hold to Work in Progress

E.

New to Assess

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Question # 19
A.

On call escalation count

B.

Activity stream

C.

Reopen count

D.

Assignment group count

E.

Reassignment count

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Question # 20

What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)

A.

Manage Risk Assessments

B.

Delete CAB Definition

C.

Manage Risk Conditions

D.

Delete Change

E.

Create and manage Approval Policies

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Question # 21

When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)

A.

Sets of Variables

B.

Entitlements

C.

Icons

D.

Flows and Subflows

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Question # 22

Which is the process responsible for delivering items that have been ordered from a Service Catalog?

A.

Catalog Item Design

B.

Catalog Workflows

C.

Request Management

D.

Service Catalog Management

E.

Catalog Fulfillment

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Question # 23

What defines which catalog Items, and in what order, are included in an Order Guide?

A.

Order guide template

B.

Rules

C.

Variable sets

D.

Ul policies

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Question # 24

What is KCS (Knowledge Centered Services)?

A.

A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

B.

A documented methodology to provide a set of best practices for creating and maintaining knowledge

C.

A dashboard with specific visualization of the different knowledge bases and categories

D.

An application that helps agents and managers to create cases from Knowledge articles

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