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ServiceNow CIS-ITSM Last Week Results!

20

Customers Passed
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Exam At Testing Centre

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Questions came word by
word from this dump

CIS-ITSM Questions and Answers

Question # 1

Which of the following statements is true regarding Group Type?

A.

Every group can have zero or more types.

B.

None of the listed answers.

C.

Every group can have one or more types.

D.

Every group can have one type.

Question # 2

Default Variables Editor is used to edit catalog items.

A.

True

B.

False

Question # 3

When an end-user (with no roles in the platform) submits an Incident using the Self-Service interface or Service Portal, Related Search Results

automatically display search results from Knowledge Bases and Service Catalogs. These Related Search Results are a form of __________ ?

A.

Live Agent Intervention

B.

Incident Avoidance

C.

Service Marketing

D.

Incident Deflection

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