CIS-ITSM Exam Dumps - Certified Implementation Specialist - IT Service Management

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Question # 9

How are the relationships between services and offerings that are built in Service Porfolio Management transferred to the Configuration Management Database (CMDB)?

Only parent child (service:offering) relationships are automatically created in the CMDB

All CMDB relationships and dependencies are automatically created upon publishing the service and offerings

If the service is defined as a business service, the relationships and dependencies will be automatically in the CMDB

Any required CMDB relationships and dependencies must be created manually

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Question # 10

What are some good practices for guiding your customers' use of Notifications?

Choose 3 answers

When possible, maximize the quality or email updates to customers

Use incident itil role template as the master template to build all other ITSM templates

Get input from Marketing department, regarding format of customer/caller facing notifications

Make sure Notification requirements and test plans are in the project scope from the start

Use templates to ensure consistency and ease of configuration

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Question # 11

Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.

What feature would you use to meet this requirement?

State Model

Workflow Dashboard

Action Modeler

Task Creator

Flow Designer

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Question # 12

Which role has the ability to configure and manage incident Management properties?

incident_admin

incident_manager

itil

itil_admin

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Question # 13

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms.

What do you recommend to your customer?

Use the Principal CI class checkbox to identify the CI classes that they want visible on the Incident Problem and Change forms

Make a show/hide Ul action to show only the desired CIs to the itil users

Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display: make reference qualifier to display only the CIs with show=true

Create an Access control to hide the unnecessary Cls from the itil users

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Question # 14

In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)

Automatically via the Change - Implementation subflow

Manually by the user during New, Assess, and Authorized states

Automatically depending on the category selected on the Change Request

Manually by the user during all states, except Closed or Canceled

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Question # 15

What are the components of a Flow Action?

Processes, Subprocess aid Action Steps