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ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

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Question # 49

Why should a service level manager carry out regular service reviews?

A.

To ensure that agreements are written simply and are easy to understand

B.

To collect information about service consumer goals and objectives

C.

To capture information about service issues and performance against agreed goals

D.

To ensure continual improvement of services, so that they meet the evolving needs of service consumers

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Question # 50

Which guiding principle discourages 'silo activity'?

A.

Focus on value

B.

Start where you are

C.

Collaborate and promote visibility

D.

Keep it simple and practical

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Question # 51

Which describe a 'change authority'?

A.

a model used to determine who will assess a change

B.

A person who approves a change

C.

A tool used to help plan changes

D.

A way to manage the people aspects of change

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Question # 52

When is the earliest that a workaround can be documented in ‘problem management’?

A.

After the problem has been logged

B.

After the problem has been prioritized

C.

After the problem has been analyzed

D.

After the problem has been resolved

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Question # 53

What can be described as an operating model for the creation and management of products and services?

A.

Governance

B.

Service value chain

C.

Guiding principles

D.

Practices

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Question # 54

What term is used to describe whether a service will meet availability, capacity and security requirements?

A.

Outcomes

B.

Value

C.

Utility

D.

Warranty

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Question # 55

Which can act as an operating model for an organization?

A.

The four dimensions of service management

B.

The service value chain

C.

The ITIL guiding principles

D.

Continual improvement

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Question # 56

Which is a low risk change that has been pre-approved so that no additional authorization is needed?

A.

A standard change

B.

A change model

C.

An emergency change

D.

A normal change

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