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ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

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Question # 161

Which is recommended as pan of the 'progress iteratively with feedback' guiding principle?

A.

Prohibit changes to plans after they have been finalized

B.

Analyse the whole situation in detail before taking any action

C.

Reduce the number of steps that produce tangible results

D.

Organize work into small manageable units

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Question # 162

Which of the following is a necessity to a successful service level agreement (SLAs)?

A.

The language and terms used in the SLA should be commonly understood by all parties

B.

Base the SLA on system-based metrics that are useful to the service provider

C.

In order to promote consistent service, they should be be carried forward, unchanged, from one year to the next

D.

Vague targets, such as those related to user experience should be avoided

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