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ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

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Question # 17

Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A.

IT asset management

B.

Deployment management

C.

Continual improvement

D.

Monitoring and event management

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Question # 18

Why should a service level agreement include bundles of metrics?

A.

To ensure that the service levels have been agreed with customers

B.

To reduce the number of metrics that need to be measured and reported

C.

To ensure that all services are included in the service reports

D.

To help focus on business outcomes, rather than operational result.

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Question # 19

Which practice performs reviews to ensure that services continue to meet the needs of the customers?

A.

Monitoring and event management

B.

Service level management

C.

Change enablement

D.

Service desk

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Question # 20

Which BEST describe the focus of the 'think and work holistically' principle?

A.

Considering the existing organizational assets before building something new

B.

Integrating an organization’s activities to deliver value

C.

Eliminating unnecessary steps to deliver valuable outcomes

D.

Breaking down large initiative into smaller pieces of work

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Question # 21

Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

A.

Service level manager

B.

Service desk agent

C.

Change authority

D.

Problem analyst

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Question # 22

What is the value of a service?

A.

The benefits, usefulness, or importance of the service, as perceived by the stakeholders

B.

The amount of money that is created or saved for the service consumers by using the service.

C.

A tangible or intangible deliverable of the service

D.

A result for a stakeholder enabled by the outputs of the service

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Question # 23

Identity the missing word in the following sentence

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A.

organizations

B.

outcomes

C.

relationships

D.

services

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Question # 24

Which is part of the value proposition of a service?

A.

Costs removed from the consumer by the service

B.

Costs imposed on the consumer by the service

C.

Outputs of the service received by the consumer

D.

Risks imposed on the consumer by the service

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