ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

Comprehensive and Detailed Explanation From Exact Extract (Aligned with ITIL 4 Foundation Study Guide)

The correct answer is IT asset management, because its core purpose directly addresses the management of financially valuable assets that support the delivery of IT services.

In ITIL 4, the purpose of the IT asset management practice is to:

ensure that the organization’s IT assets are properly managed throughout their lifecycle

ensure that assets provide value

control the financial, legal, and operational risks associated with IT assets

maximize the value derived from those assets

ITIL defines an IT asset as any financially valuable component that contributes to the delivery of an IT service.

This includes hardware, software, networks, cloud resources, licenses, and other items that have financial value and support service delivery.

This wording directly matches the question, making A. IT asset management the correct choice.

Why the other options are incorrect:

B. Deployment management: Concerned with moving new or changed components into live environments; not focused on financial value or asset lifecycle.

C. Continual improvement: Focuses on ongoing enhancement of products, services, and practices; not about managing financially valuable components.

D. Monitoring and event management: Focuses on identifying events and ensuring services are observed for normal and abnormal conditions; not asset-focused.

References (Aligned with ITIL 4 Foundation Concepts)

ITIL 4 Foundation: Practice purpose of IT Asset Management

Definition of IT asset as a financially valuable component supporting IT service delivery

ITIL 4 Foundation: Practice summaries for the 15 ITIL practices

Individual metrics without a specified service context are unhelpful. They should relate to defined outcomes and not simply operational metrics. This can be achieved with balanced bundles of metrics, such as customer satisfaction and key business outcomes.

https://www.bmc.com/blogs/itil-service-level-management/#:~:text=Service%20Level%20Agreements%20(SLAs) &text=Individual%20metrics%20without%20a%20specified,satisfaction%20and%20key%20business%20outcomes.

To set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.

https://www.bmc.com/blogs/itil-management-practices/

Think and work holistically

No service, practice, process, department, or supplier stands alone. The outputs that the organization delivers to itself, its customers, and other stakeholders will suffer unless it works in an integrated way to handle its activities as a whole, rather than as separate parts.

https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=5.,rather%20than%20as%20separate%20parts.

The purpose of the SLM practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets. SLM involves service level activities, including:

Defining service levels

Documenting

Actively managing them

https://www.bmc.com/blogs/itil-service-level-management/

In ITIL 4, value is defined as the perceived benefits, usefulness, and importance of something. Applied to services, this means that the value of a service is not just about cost savings or technical features, but how stakeholders perceive the benefits, the usefulness, and the importance they receive from using the service. This aligns directly with option A, which reflects the ITIL wording about benefits, usefulness, and importance as perceived by stakeholders.

The other options reflect different ITIL key terms:

Option B focuses only on financial benefit. While financial impact is part of value, ITIL 4 makes clear that value is broader and based on perception, not just money.

Option C describes an output: ITIL defines an output as a tangible or intangible deliverable produced by an activity.

Option D describes an outcome: ITIL defines an outcome as a result for a stakeholder enabled by one or more outputs.

Because value is specifically about perceived benefits, usefulness, and importance, the correct answer is A.

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between them.

https://wiki.process-symphony.com.au/framework/lifecycle/process/service-configuration-management-itil-4/

Costs are the amount of money spent on a specific activity or resource. From the service consumer’s perspective, there are two types of cost involved in service relationships:

Costs removed from the consumer by the service (a part of the value proposition). For example, for a car sharing service, the customer does not pay for the actual cost of purchasing the car.

https://www.bmc.com/blogs/itil-key-concepts-service-management/