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Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect
effect on [?].
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?
Which ITIL practice has a purpose that includes reducing the likelihood of incidents?
Which practice has a purpose that includes ensuring that risks have been properly assessed?