ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam
What ensures that a service provider and a service consumer continually co-create value?
Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?
For which purpose would the continual improvement practice use a SWOT analysis?
Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?
Which value chain activity is concerned with the availability of service components?
Which practice has a purpose that includes managing authentication and non-repudation?
How are target resolution times used in the 'incident management' practice?
Which of the following is included in the purpose of the 'continual improvement' practice?
Which BEST describe the focus of the 'think and work holistically' principle?
Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.
Which guiding principle recommends that the unnecessary work should be eliminated?
Which TWO of the following statements are MOST associated with the optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate 'or each type of stakeholder.
2. Complex systems should be designed with an understanding of how the components' parts are related.
3. Organizations should consider whether technology could improve the eficiency o' manual processes.
4 It is important to understand the organization's objectives when assessing the impact of potential improvements.
Which guiding principle describes the importance of doing something, instead of spending a long time analysing different options?
A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?
Which is a key requirement for a successful service level agreement (SLA)?
Which guiding principle is PRIMARILY concerned with end-to-end service delivery?
Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?
Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?
What is defined as an unplanned interruption or reduction in the quality of a service?
Which practice has a purpose that includes restoring normal service operation as quickly as possible?
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?
What can be described as an operating model for the creation and management of products and services?
Which guiding principle considers how the steps of a process can be performed as efficiently as possible?
Where are the details of the required performance outcomes of a service denned?
Which is included in the purpose of the ‘service level management’ practice?
An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?
Which is a recommendation for applying the guiding principle 'keep it simple and practical?
Which practice helps to ensure that the services delivered to customers are aligned with their needs?
What is the purpose of the ‘monitoring and event management’ practice?
Which practice nurtures links with stakeholders at strategic and tactical levels'?
Which guiding principle recommends eliminating activities that do not contribute to the creation of value?
Arrange the following steps of software lifecycle in correct order.
1. Retire
2. Test
3. Operate
4. Deploy
5. Ideation
6. Develop
7. Design
Which practice coordinates the classification, ownership and communication of service requests and incidents?
Which practice has a purpose to support the quality of the service by handling all agreed user initiated service
requests?
Which practice has a purpose that includes observing a service to report selected changes of state identified as events?
Which ITIL guiding principle recommends using existing services, processes and tools when improving
services?
Which guiding principle recommends coordinating all dimensions of service management?
Which TWO statements about an organization’s culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
Which practice ensures that a variety of access channels are available for users to report issues?