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ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

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Question # 25

Which describes normal changes?

A.

Changes that need to be scheduled and assessed following a process

B.

Changes that are low-risk and pre-authorized

C.

Changes that are typically initiated as service requests

D.

Changes that must be implemented as soon as possible

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Question # 26

Which describes a standard change?

A.

A high-risk change that needs very thorough assessment

B.

A change that is typically implemented as a service request

C.

A change that must be implemented as soon as possible

D.

A change that needs to be scheduled, assessed and authorized following a defined process

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Question # 27

Which dimension considers how knowledge assets should be protected?

A.

Organizations and people

B.

Partners and suppliers

C.

Information and technology

D.

Value streams and processes

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Question # 28

Which competencies are required by the 'service level management' practice?

A.

Problem investigation and resolution

B.

Incident analysis and prioritization

C.

Business analysis and commercial management

D.

Balanced scorecard reviews and maturity assessment

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Question # 29

What are ’engage’, ‘plan’ and ‘improve’ examples of?

A.

Service value chain activities

B.

Service level management

C.

Service value chain inputs

D.

Change control

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Question # 30

Which practice updates information relating to symptoms and business impact?

A.

Service level management

B.

Change control

C.

Service request management

D.

Incident management

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Question # 31

Which guiding principle recommends coordinating all dimensions of service management?

A.

Start where you are

B.

Think and work holistically

C.

Keep it simple and practical

D.

Progress iteratively with feedback

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Question # 32

What are the ITIL guiding principles used for?

A.

To help an organization make good decisions

B.

To direct and control an organization

C.

To identify activities that an organization must perform in order to deliver a valuable service

D.

To ensure that an organization’s performance continually meets stakeholders’ expectations

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