ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

Service request management

Change enablement

Problem management

Service level management

Complex service requests should be dealt with as normal changes

Service requests that require simple workflows should be dealt with as incidents

Service requests require workflows that should use manual procedures and avoid automation

Service requests are usually formalized using standard procedures for initiation, approval and fulfilment

Focus on value

start where you are

Progress iteratively with feedback

Think and work holistically

It optimizes overall business risk

It optimizes financial exposure

It ensures that all changes are authorized by the change advisory board (CAB)

It ensures that service requests follow the normal change management process

Where no target resolution time exists

For low impact incidents

Where the cause must be diagnosed

For information security incidents

To produce service design packages and ensure they are handed over to service transition

To assess and evaluate all changes and their impact on service designs

To document the initial structure and relationship between services and customers

To gather and document new service level requirements from the customer

As soon as possible, once the incident is logged

After the resolution of a problem

When a problem cannot be resolved quickly

When a potential permanent solution has been identified

Change control

IT asset management

Service desk

Service request management