ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

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Question # 33

When planning â€˜continual improvementâ€™, which approach for assessing the current state of a service is

CORRECT?

An organization should always use a single technique to ensure metrics are consistent

An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis

An organization should always develop competencies in methodologies and techniques that will meet theirneeds

An organization should always use an approach that combines Lean, Agile and DevOps methodologies

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Question # 34

Which is the purpose of the 'monitoring and event management' practice?

To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

To systematically observe services and service components, and record and report selected changes of state

To protect the information needed by the organization to conduct its business

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

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Question # 35

What should be done for every problem?

It should have a workaround to reduce the impact

It should be prioritized based on its potential impact and probability

It should be resolved so that it can be closed

It should be diagnosed to identify possible solutions

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Question # 36

Identify the missing word in the following sentences.

A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

utility

warranty

outcomes

outputs

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Question # 37

Which of the following can be used to access service desks?

Phone calls

All of the above

Text and social media messaging

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Question # 38

Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?

Continual improvement

Service value chain

Practices

Guiding principles

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Question # 39

Identify the missing words in the following sentence.

When an organization has decided to improve a service, it should start by considering [?].

existing information

new methods

additional measurements

revised processes

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Question # 40

Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

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