ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

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Question # 89

What is an IT asset?

The removal of anything that could have a direct or indirect effect on services

Any component that needs to be managed in order to deliver a service

A request from a user that initiates a service action

Any financially valuable component that can contribute to delivery of an IT product or service

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Question # 90

What helps diagnose and resolve a simple incident?

Rapid escalation

Formation of a temporary team

The use of scripts

Problem prioritization

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Question # 91

Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?

Service desk

Monitoring and event management

Service level management

Continual improvement

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Question # 92

Which practice establishes a channel between the service provider and its users?

Relationship management

Change enablement

Supplier management

Service desk

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Question # 93

What is the purpose of service level management?

To obtain/build activity that ensures the service components are available when and where they are needed and meet agreed specifications.

To ensure that all current and planned IT services are delivered to agreed achievable targets.

To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.

To track and manage improvement ideas from identification to final action, organizations use a database or structured document called a continual improvement register (CIR).

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Question # 94

Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

Service desk

Service request management

Service level management

Service configuration management

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Question # 95

Which value chain activity communicates the current status of all four dimensions of service management?

Improve

Engage