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ITIL-4-Foundation Exam Dumps - ITIL 4 Foundation Exam

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Question # 113

Which statement about the ‘change enablement’ practice is CORRECT?

A.

Service requests are usually normal changes that can be implemented quickly without authorization

B.

Emergency changes are changes that must be fully tested and fully documented prior to implementation

C.

Standard changes are changes that need to be scheduled, assessed and authorized following a standard process

D.

Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited

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Question # 114

Which guiding principle focuses on reducing costs and human errors?

A.

Focus and value

B.

Collaborate and promote visibility

C.

Optimize and automate

D.

Think and work holistically

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Question # 115

What is the primary focus of business capacity management?

A.

Management, control and prediction of the performance, utilization and capacity of individual elements ofIT technology

B.

Review of all capacity supplier agreements and underpinning contracts with supplier management

C.

Management, control and prediction of the end-to-end performance and capacity of the live, operational ITservices

D.

Future business requirements for IT services are quantified, designed, planned and implemented in atimely fashion

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Question # 116

Which practice needs people who understand complex systems and have creative and analytical skills?

A.

Change enablement

B.

Service level management

C.

Service request management

D.

Problem management

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Question # 117

What is included in the purpose of the 'IT asset management' practice?

A.

Moving assets to live or other environments for testing or staging

B.

Supporting decision-making about purchase, re-use. retirement, and disposal of assets

C.

Making new and changed assets available for use

D.

Providing information on how assets are configured and the relationships between them

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Question # 118

What is the purpose of the ‘incident management’ practice?

A.

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

B.

To capture demand for incident resolution and service requests

C.

To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents

D.

To support the agreed service quality by effective handling of all agreed user-initiated service requests

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Question # 119

What should be done first when applying the 'focus on value' guiding principle?

A.

Identify all suppliers and partners involved in the service

B.

Determine the cost of providing the service

C.

Identify the outcomes that the service facilitates

D.

Determine who the service consumer is in each situation

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Question # 120

How do all value chain activities transform inputs to outputs?

A.

By using a combination of practices

B.

By using a single functional team

C.

By determining service demand

D.

By implementing process automation

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