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Which practice provides visibility of the organization's services by capturing and reporting on service performance?
What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?
What is defined as a change of state that has significate for the management of an IT service?
Which usually requires a team of representatives from many stakeholder groups?
Which term is used to describe the prediction and control of income and expenditure within an organization?
How should an organization include third-party suppliers in the continual improvement of services?