CIS-CSM Exam Dumps - ServiceNow Certified Implementation Specialist - Customer Service Management Exam

Nothing, it is a standard field

The value property on the form must be set to true

The plugin ‘com.snc.csm_time_recording’ needs to be activated

The value property on the form must be set to true and the field added to the case form

Web

Catalog

Portal

Virtual Agent

Can research questions issues, or problems, and create view and edit cases for only their own accounts

Can assign the roles to other contacts in the same account

Can view assets belonging to their account

Can edit information or roles for existing contacts

Products models can only contain digital (logical) items

Product models can contain either physical items or digital (logical) items but not both in the same model

Product models can only contain physical items

Product models can contain both physical items and digital (logical) items in the same mode

Order

Contract

FAQ

Monitoring

Request

Billing

Clicking on the Child Sync UI

Scheduled Job

Automatically upon update of parent

When the Sync scheduled job runs

An individual record that handles and routes issues for internal users

An Individual record that Is used to identity and create automation opportunities

An individual record that is used to identify and resolve a question or issue for an external customer

An individual record that handles and resolves incidents tor external customers

Any configuration item that has been made accessible to customers

A record that a Customer Service Agent uses to identify and resolve a question or an issue for an external customer

A binding agreement between two parties

A request for assistance made through a chat, phone call, or walk-up