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CIS-CSM Exam Dumps - ServiceNow Certified Implementation Specialist - Customer Service Management Exam

Searching for workable clues to ace the ServiceNow CIS-CSM Exam? You’re on the right place! ExamCert has realistic, trusted and authentic exam prep tools to help you achieve your desired credential. ExamCert’s CIS-CSM PDF Study Guide, Testing Engine and Exam Dumps follow a reliable exam preparation strategy, providing you the most relevant and updated study material that is crafted in an easy to learn format of questions and answers. ExamCert’s study tools aim at simplifying all complex and confusing concepts of the exam and introduce you to the real exam scenario and practice it with the help of its testing engine and real exam dumps

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Question # 49

Which capabilities does the integration with Microsoft Outlook add-in offer? (Choose two.)

A.

Escalate a case on the add-m panel of Outlook

B.

Register the sender of an email as contact

C.

As the Microsoft Outlook user, register yourself as self-contributor

D.

Create cases using email content in Outlook for the customer contact

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Question # 50

Once a major case candidate is approved a major case is created. What then happens to the customer case?

A.

The customer case becomes a child case of the major case

B.

The customer case will be automatically closed

C.

The customer case becomes the parent case of the major case

D.

The customer case will automatically be related to a problem

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Question # 51

From a security perspective, scoping brings several benefits: (Choose two.)

A.

Improves instance security by limiting accessibility to other applications on the instance

B.

Provides CSM teams the autonomy and control needed to configure and manage the CSM application, but not the CSM Service Portals

C.

IT can manage and control the pace of the CSM teams because dependencies have been put in place

D.

The scope holds the records and acts as a container for the desired Customer Service Management Applications

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Question # 52

Entitlements specify the level of service provided to customers.

A.

False

B.

True

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Question # 53

What should be emphasized when designing solutions? (Choose three.)

A.

Minimize customizations

B.

Focus Out-of-the-box functionality

C.

Design for Scalability

D.

Mobile friendly functionality

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Question # 54

When creating or importing assets for CSM, model categories are used to: (Choose three.)

A.

Define whether a Configuration Item (CI) is created when an Asset record is created or vice versa Most Voted

B.

Group assets together Most Voted

C.

Build a classification structure for product models

D.

Model the configuration options for each product model being sold to customers

E.

Define a link between Asset classes and Configuration Item (CI) classes

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Question # 55

Which Flow Designer flow can be used to automatically close resolved cases if customers do not respond within a specified time?

A.

Close Cases in Resolved state

B.

Auto Close Resolved Cases Most Voted

C.

Resolved to Close State

D.

Move Resolved Cases to Closed

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Question # 56

Contextual Search framework is used for providing Knowledge search results in which of these scenarios?

A.

Entering question in portal only

B.

Record Producer only

C.

Both portal question entry and Record Producer

D.

None of the above

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