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CIS-CSM Engine Package

CIS-CSM Testing Engine (Downloadable)
Recommended For Exam Preparation
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Update date : 14-Jul-2024
QA: 229 Answers With In-Depth Explanation
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CIS-CSM PDF + Testing Engine Mega Pack
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Highly Recommended and Cover All Latest 2024 Topics in Syllabus.
Updated : 14-Jul-2024
QA : 229
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CIS-CSM PDF Package

CIS-CSM PDF Exam (Downloadable)
Latest 2024 Syllabus Topics Included
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Updated : 14-Jul-2024
QA : 229 Answers With In-Depth Explanation
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CIS-CSM Question and answers Include

Total Questions: 229 Q&A's
Single Choice: 138 Q&A's
Multiple Choice: 89 Q&A's
Hotspot: 2 Q&A's

ServiceNow CIS-CSM Exam Dumps - Valid Questions Answers

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Customers Passed
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Questions came word by
word from this dump

CIS-CSM Questions and Answers

Question # 1

Assignment workbench enables customer service managers to assign tasks to agents via configurable criteria known as Matching Rules. Which out-of-the-box configurable criteria can be used? (Choose three.)

A.

Assigned Cases

B.

Agent Affinity

C.

Availability Today

D.

Matching Skills

E.

Agent History

Question # 2

External content integration is important for agents to be able to access knowledge articles from external sources. ALL external sources must be:

A.

webDAV-compilant

B.

Web-based

C.

WebDAV-versioned

D.

Web-configurable

Question # 3

What are some benefits that Knowledge Product Entitlement provide? (Choose three.)

A.

Reduces call volume

B.

Makes it easier for Agents to manage case volume

C.

Allows access to Knowledge Articles that are related to products owned by a customer

D.

Information about customer’s service contract

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