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CIS-CSM Engine Package

CIS-CSM Testing Engine (Downloadable)
Recommended For Exam Preparation
Update date : 14-Jul-2024
QA: 229 Answers With In-Depth Explanation
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CIS-CSM PDF + Testing Engine Package

CIS-CSM PDF + Testing Engine Mega Pack
Highly Recommended and Cover All Latest 2024 Topics in Syllabus.
Updated : 14-Jul-2024
QA : 229
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CIS-CSM PDF Exam (Downloadable)
Latest 2024 Syllabus Topics Included
Updated : 14-Jul-2024
QA : 229 Answers With In-Depth Explanation
valid4sure pdf

CIS-CSM Question and answers Include

Total Questions: 229 Q&A's
Single Choice: 138 Q&A's
Multiple Choice: 89 Q&A's
Hotspot: 2 Q&A's

ServiceNow CIS-CSM Exam Dumps - Valid Questions Answers

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CIS-CSM Questions and Answers

Question # 1

Assignment workbench enables customer service managers to assign tasks to agents via configurable criteria known as Matching Rules. Which out-of-the-box configurable criteria can be used? (Choose three.)


Assigned Cases


Agent Affinity


Availability Today


Matching Skills


Agent History

Question # 2

External content integration is important for agents to be able to access knowledge articles from external sources. ALL external sources must be:









Question # 3

What are some benefits that Knowledge Product Entitlement provide? (Choose three.)


Reduces call volume


Makes it easier for Agents to manage case volume


Allows access to Knowledge Articles that are related to products owned by a customer


Information about customer’s service contract

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