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CIS-CSM Exam Dumps - ServiceNow Certified Implementation Specialist - Customer Service Management Exam

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Question # 9

Which field could be used for classifying different consumer addresses?

A.

Contact

B.

Address Types

C.

Services

D.

Location

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Question # 10

What is included in an account relationship record?

Choose 3 answers

A.

Primary contact

B.

Parent/Child related records

C.

The account relationship type that this relationship record is based on

D.

A target account

E.

A source account

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Question # 11

What does NLU stand for?

A.

Natural-Learning Userability

B.

Natural-Language Understanding Most Voted

C.

Natural-Learning URL

D.

Natural-Language URL

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Question # 12

Special Handling Notes can apply to which one of the following based on specific attributes?

A.

Domain

B.

Contact

C.

Holiday

D.

VIP

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Question # 13

Partner admin (sn_customerservice.partner_admin) contacts have access to:

A.

Their customer account

B.

Their partner accounts

C.

Both

D.

Neither

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Question # 14

What is a supported external customer that, in turn, sells to and supports one or more customers?

A.

Partner

B.

Account

C.

Contact

D.

Consumer

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Question # 15

What do blue circles in the timeline of a case form represent?

A.

Triggered SLAs

B.

State changes

C.

Customer comments

D.

Activity updates

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Question # 16

An Account Relationship is based on a defined account relationship type. Users with the System Administrator role can define two types of relationships:

Choose 2 answers

A.

Partner-to-customer

B.

Customer-to-Consumer

C.

Account-to-account

D.

Partner-to-account

E.

Account-to-customer

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