CIS-CSM Exam Dumps - ServiceNow Certified Implementation Specialist - Customer Service Management Exam

Searching for workable clues to ace the ServiceNow CIS-CSM Exam? You’re on the right place! ExamCert has realistic, trusted and authentic exam prep tools to help you achieve your desired credential. ExamCert’s CIS-CSM PDF Study Guide, Testing Engine and Exam Dumps follow a reliable exam preparation strategy, providing you the most relevant and updated study material that is crafted in an easy to learn format of questions and answers. ExamCert’s study tools aim at simplifying all complex and confusing concepts of the exam and introduce you to the real exam scenario and practice it with the help of its testing engine and real exam dumps

Go to page:

<< First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last >>

Question # 73

Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

Apply Role by Customer

Auto Assessment

Change Update to Close

Update Case Entitlement

Full Access

Question # 74

When working with communication channels, what inbound email flows are available by default? (Choose two.)

Create case for product

Create case for asset

Update case from forward email

Create case from email

Update case using reply

Full Access

Question # 75

Which predefined conversations are available for Customer Service Virtual Agent? (Choose two.)

Create Contact

Check Case Status

Close Case

Get Help with an Order

Get Help with an Asset

Full Access

Question # 76

Which of the following statements is correct with regards to partners vs. third-parties in ServiceNow's CSM application?

Choose 2 answers

A partner does not own any of the products or services provided by their partnering organization, instead they help to sell, deliver, and support them on their behalf.

A partner will own the relationship with their customer

A partner and a third party are the same in ServiceNow's CSM application.

A partner does not own the relationship with a customer. This relationship is owned by the organization they are partnering.

A partner is an organization that has been contracted to sell products and services they have actually purchased from another organization.

Full Access

Question # 77

Which one is NOT a dependency for the Customer Service Plugin?

Task Activities

Skills Management

Openframe

Communities

Full Access