220-1202 Exam Dumps - CompTIA A+ Core 2 (2026 Exam Update)

The correct answers are E. Set the view extensions to " on " and F. Check the box to view hidden files, because folders located in the root directory are often hidden or protected system folders by default in Windows operating systems. Windows hides certain files and folders to prevent accidental modification or deletion, especially those critical to system functionality.

According to the Quentin Docter – CompTIA A+ Complete Study Guide, File Explorer includes view options that control whether hidden files, protected operating system files, and file extensions are visible. If these options are disabled, users will not see many system-level folders, even when browsing the root of the drive (such as C:\).

The Travis Everett & Andrew Hutz – CompTIA A+ All-in-One Exam Guide explains that enabling “Show hidden files, folders, and drives” allows technicians to view directories that are normally con cealed, such as configuration or application folders. Additionally, turning on file name extensions helps identify system folders and files more accurately, especially when troubleshooting or guiding users remotely.

The Mike Meyers / Mark Soper Lab Manual reinforces that simply opening File Explorer or adjusting display resolution does not affect file visibility. The correct fix is to modify File Explorer view settings, specifically enabling hidden items and file extensions.

Therefore, enabling hidden files and file extensions is required, making E and F the correct answers.

The correct answer is C. Listen to the customer’s concerns and acknowledge their frustrations, because effective communication and empathy are critical components of professional help desk interactions—especially when customers are upset.

According to the Quentin Docter – CompTIA A+ Complete Study Guide, technicians should always demonstrate active listening, empathy, and professionalism. Acknowledging a user’s frustration helps de-escalate tense situations and builds trust.

The Travis Everett & Andrew Hutz – All-in-One Exam Guide emphasizes that users who feel unheard are less cooperative and more dissatisfied. Before troubleshooting or escalation, technicians should validate the customer’s experience and reassure them that the issue will be addressed.

The Mike Meyers / Mark Soper Lab Manual reinforces that blaming previous technicians or immediately escalating without communication can worsen the situation. Asking technical questions too early may come across as dismissive.

Because the goal is to communicate professionally and effectively, the technician should first listen and acknowledge the user’s frustration, making C the correct answer.

The first step the CFO should take is to verify the VPN status. When working remotely, access to internal resources such as databases, file servers, and accounting systems typically requires a secure Virtual Private Network (VPN) connection. Without an active VPN tunnel, the application cannot reach internal database servers, resulting in connection errors.

According to the Quentin Docter – CompTIA A+ Complete Study Guide, database connectivity issues during remote work are most commonly caused by missing or disconnected VPN sessions. Internal applications are often restricted to private IP ranges that are inaccessible over the public internet.

The Travis Everett & Andrew Hutz – All-in-One Exam Guide highlights that VPNs are designed to extend the corporate network securely to remote users. If the VPN is disconnected, authentication to internal services will fail even if the application itself launches correctly.

The Mike Meyers / Mark Soper Lab Manual further explains that restarting the PC or updating the application does not resolve network-path issues. Returning to the office is unnecessary if secure remote access is functioning as designed.

Because the error specifically indicates an inability to connect to a database—and not a corrupted application—the most logical and efficient first troubleshooting step is to confirm that the VPN is connected and authenticated.

The correct answer is C. ping 10.203.10.1. The technician should test whether the computer can communicate with its default gateway. Quentin Docter’s Complete Study Guide explains that the ping command verifies network connectivity using ICMP packets and that a common troubleshooting step is to ping the default gateway. If the gateway responds, the system has basic connectivity to that device. The All-in-One Exam Guide also states that ping is a great way to determine whether a computer can talk to another system by sending packets to an IP address or DNS name. ipconfig is used to view TCP/IP configuration, not to ping an address in that syntax. nslookup checks DNS resolution, which is not the first test for reaching the gateway. net use maps or manages network resources, but it does not directly test gateway communication.

These symptoms strongly suggest malware activity—likely from the newly installed app. The first action should be torun a malware scanto detect and isolate malicious software.

FromQuentin Docter – CompTIA A+ Study Guide:

“Signs of malware infection include rapid battery drain and overheating. The first step should be a malware scan using trusted mobile antivirus apps.”

When a Windows service suddenly stops and then fails to start manually, one of the first places to confirm why it cannot start is the service logon context. A very common root cause is that the account configured on the service cannot authenticate anymore—often because the password changed or the account is locked. Quentin Docter notes that if the service fails due to misconfiguration, “the most likely cause is the user account the service is configured to start with,” and you should ensure “the user account is not locked out.” This aligns with standard service troubleshooting: check Event Viewer (Service Control Manager events) for login failures, then validate the service’s Log On tab configuration and the account state.

The All-in-One guide also reinforces validating services via the Services console and correcting service settings when services fail to start.

Therefore, the best cause given the options is that the service account is locked out (C).

An MSDS providessafety and emergency procedures, such as what to do if a battery leaks or catches fire. It is not a technical or setup guide.

FromTravis Everett – CompTIA A+ All-in-One Exam Guide:

“An MSDS contains safety information, including handling, storage, and emergency procedures related to potentially hazardous components like UPS batteries.”

3-D rendering is a graphics-intensive workload, and minimum hardware checks for this type of software commonly fail due to GPU capability (including dedicated vs. integrated GPU support) and VRAM requirements. Quentin Docter explains that application “Display” requirements can include “a graphics processing unit (GPU). A specific GPU may be required if the application will process video or graphics.” He also notes that “VRAM requirements are typically related to applications that are graphic intensive, such as gaming,” which aligns strongly with 3-D rendering workloads.

Mike Meyers’ Lab Manual reinforces that “graphically demanding applications… state specific graphics requirements,” and that CompTIA focuses on “dedicated graphics cards versus integrated ones,” because integrated GPUs are often less capable for demanding graphics tasks. It also reminds that systems with integrated GPUs share RAM with graphics, which can matter when software checks VRAM.

Therefore, the first thing to verify is GPU requirements (B), not USB/NIC/PSU.