CSA Exam Dumps - ServiceNow Certified System Administrator

InServiceNow, theActivity Streamsection on a task record displays themost recent updatesmade to that record. It logschanges in fields, comments, work notes, and system updatesin real time.

Displays a chronological history of changes

Showswho made the update, when it was made, and what changed.

Includescomments, work notes, system-generated updates, and field value changes.

Real-time updates for collaboration

If multiple users are working on the same record, they can seeupdates in real-time.

Useful for ITSM workflows (Incidents, Change Requests, Tasks).

Integrated with Comments and Work Notes

Users can addcomments (visible to users) or work notes (internal notes)directly in the Activity Stream.

Why is "Activity Stream" the Correct Answer?

Example View of Activity Stream in a Task Record:Timestamp

User

Action

10:15 AM

John Doe

Updated Priority from "Low" to "High"

10:20 AM

Jane Smith

Added a work note: "Waiting for user confirmation"

10:30 AM

System

State changed from "New" to "In Progress"

A. Related ListIncorrect– Related Lists showlinked records (e.g., affected CIs, approvals, attachments)butnot recent updates.

C. Audit LogIncorrect– TheAudit Log (sys_history_line table)tracksdatabase-level changesbut is not displayed as anActivity Streamon a task record.

D. TimelineIncorrect– No standard"Timeline"section exists inServiceNow task records.

Incorrect Answer Choices Analysis:

ServiceNow Docs – Activity Streams📖Understanding Activity Streams

ServiceNow Docs – Viewing Record History in Activity Stream📖Using Activity Streams in Task Records

Official ServiceNow Documentation References:

✔Update Setsare the primary method formoving customizationsfrom one ServiceNow instance to another. An Update Set records changes made to an instance, including modifications to:

Forms, fields, and tables

Business rules, scripts, and workflows

UI policies and ACLs

How Update Sets Work:

When youmodify configurations, the changes arecapturedin an active Update Set.

The Update Set is thenexported from the development instanceandimported into the target instance(e.g.,from Dev to Test to Production).

Once imported, the Update Set iscommitted, applying the changes.

Option A (Table Templates)is incorrect because these definedefault field structuresfor tables but do not move customizations.

Option B (Application Files)is incorrect because individual application files exist within Update Sets but do not serve as a transport mechanism.

Option C (UI Script Includes)is incorrect because script includes are reusable scripts, not a method for transferring configurations.

📌Reference:ServiceNow Administration – Update Sets & Instance Migration

When testing anew ServiceNow application, the best practice is tofirst try it in a safe, non-production environmentto avoid any unintended impact on your company’s live instance.

Safe Testing Environment

Apersonal developer instance (PDI)is provided by ServiceNow for testing and development.

Activating a plugin in a PDIdoes not affect the company’s production system.

Allows Hands-On Experience Without Risk

You canexplore, configure, and test the new applicationin a personal dev instance.

Any issues encountered willnot disrupt business operations.

Best Practice for ServiceNow Development

ServiceNowrecommends testing all new featuresin asandbox or development instancebefore enabling them in a production environment.

Why is "Activate the application plugin on your personal dev instance" the Correct Answer?

A. Check the latest release notes at docs.servicenow.com.Incorrect– While the release notes providevaluable information, theydo not provide hands-on experiencewith the application.

C. Search the wiki for the sales demo request form.Incorrect– ServiceNow hasmoved away from using wikis. Also, requesting asales demois not the best way totest an application yourself.

D. Activate the application plugin on your company's production instance.Incorrect–Never test a new application directly in production. This can causeunexpected issuesandimpact live operations.

Incorrect Answer Choices Analysis:

ServiceNow Developer Program – Personal Developer Instances (PDI)📖ServiceNow Developer Instances

ServiceNow Docs – Managing Plugins📖How to Activate Plugins

Official ServiceNow Documentation References:

Conclusion:The correct answer is:

B. Activate the application plugin on your personal dev instance.

This methodallows safe testing and evaluationbefore considering implementation in a production environment.

Scripts that run in thebrowser (client-side)help controlUI behavior, form validation, and field interactionsin real-time without needing a server request.

Types of Client-Side Scripts in ServiceNow:Client Scripts

Run directly in the user's browser.

Used for form validation, auto-populating fields, or UI interactions.

Example:

javascript

CopyEdit

functiononLoad() {

g_form.setValue('priority','2');

}

UI Policies

Controlfield visibility, mandatory status, and read-only statedynamically.

Example: Ifcategory = Hardware, makeSerial Number field mandatory.

B. Access Control Scripts →Incorrect

Access Control Lists (ACLs)runserver-side, not in the browser.

C. Script Includes →Incorrect

Script Includesrunserver-sideand are used for reusable functions and API logic.

D. Business Rules →Incorrect

Business Rulesalso run on theserver, not in the browser.

Why Other Options Are Incorrect?

Client Scripts Overview

UI Policies in ServiceNow

Official ServiceNow Documentation Reference:

Flow Designerin ServiceNow allows users to automate workflows withactions. Actions are reusable operations that execute tasks like creating records, sending notifications, and approvals.

A. Wait for Condition

This actionpauses the flowuntil a specified condition is met.

Example:Wait until an Incident is resolved before proceeding with follow-up actions.

B. Ask for Approval

Sends anapproval requestto a user or group.

Example:Ask a manager for approval before escalating an incident.

C. Create Record

Creates a new record in any table.

Example:Create a new Change Request when an Incident reaches a critical priority.

F. Look Up Record

Retrieves records based on specified criteria.

Example:Find the user’s manager based on the requested user’s ID.

D. Wait for Match

There isnocore Flow Designer action called "Wait for Match."

This is likely confused with"Wait for Condition", which is the correct action.

E. Look for Update

There isnostandard action named "Look for Update."

Instead, flows use"Wait for Condition"or"Look Up Record"to detect changes.

UI Actions related to Listsin ServiceNow provide ways to interact with and modify list data through differentUI elements.

A. List Links

Appear at thebottom of listsand provide actions such as"Create New"or"Save as Template."

B. List Control

Located in thelist title bar, allowing users to configure views, export data, and refresh lists.

C. List Buttons

Buttons added to a list form thattrigger specific actions, such as"Approve"or"Reject."

D. List Context Menu

Right-click menuon list records providing actions likeEdit, Delete, Assign, and Export.

E. List Override

No such feature called "List Override" exists in ServiceNow.

F. List Choices

This term is not a recognized UI Action for lists in ServiceNow.

In ServiceNow,High Security Settingsrequireelevating privilegesto make changes. Administrators need toelevate to the security_admin roleto access and modify sensitive settings.

A. Select Elevate Roles

Admins must go toUser Menu (top-right corner) > Elevate Roles.

Selectsecurity_admin, then clickOKto temporarily gainelevated privileges.

This allows access toHigh Security Settings, including ACLs and security configurations.

B. Add security_admin role to your user account

Only anexisting admin with security_admincan grant this role.

Even if a user hassecurity_admin, they still need toelevateto access high-security settings.

C. Impersonate Security Admin

Impersonation does not work for security_admin.

Users mustelevatetheir own privileges instead.

D. Use System Administrator < Elevate Roles module

There isno module named "Elevate Roles"under System Administrator.

Elevation is done via theUser Menu (top-right corner of ServiceNow UI).