CSA Exam Dumps - ServiceNow Certified System Administrator

In ServiceNow, theDependency Viewprovides aninteractive graphical interfaceto visualizeConfiguration Items (CIs) and their relationships. It helps IT teams understand the dependencies between infrastructure components, applications, and services.

Graphical Representation of CI Relationships:

Displays Configuration Items (CIs) and their dependencies usinga dynamic, interactive visualization.

Useslines/arrowsto represent relationships such asdepends on, runs on, hosted by, etc.

Real-Time Impact Analysis:

Helps identifyhow an outage or change to one CI affects related components.

Useful forchange management, incident resolution, and troubleshooting.

Integration with CMDB (Configuration Management Database):

Dependency Views pull data from theCMDBand display it visually.

SupportsITSM (IT Service Management), ITOM (IT Operations Management), and IT Asset Management.

Supports Multiple Relationship Types:

Application-to-Application relationships

Infrastructure dependencies (e.g., servers, databases, cloud resources)

Business Services mapping to technical services

A. CSDM SchemaIncorrect – TheCommon Service Data Model (CSDM)is a framework for organizingCMDB data models, but it does not provide agraphical interfacefor visualizing dependencies.

B. Business Service MapIncorrect – Business Service Maps arepart of Service Mapping(ITOM feature), showinghigh-level business service dependencies, butDependency Viewprovides a more detailed, real-time interactive visualization ofCIs in CMDB.

D. CI Class MapIncorrect – The CI Class Map showsCMDB class structures, not live dependency relationships between CIs.

ServiceNow Docs – Dependency Views📖Dependency Views Overview

ServiceNow Community – CMDB Best Practices📖CMDB and Dependency Views

Key Features of Dependency View:Incorrect Answer Choices Analysis:Official ServiceNow Documentation References:Conclusion:The correct answer isC. Dependency Viewbecause it provides amodern interactive graphical interfaceto visualizeCIs and their relationshipsinCMDB.

InServiceNow, impersonation allows administrators toact as another userto troubleshoot, test permissions, or verify user experiences.

Tolog impersonation eventsin theSystem Log, the system property:

CopyEdit

glide.sys.log_impersonation

must beaddedand set totrue(true).

Key Features ofglide.sys.log_impersonation:Logswho impersonated whomin theSystem Log.

Capturestimestamp, user details, and session activity.

Helps withauditing and security compliance.

Navigate toSystem Definition > System Properties.

Search forglide.sys.log_impersonation.

If it doesn’t exist, create it:

Name:glide.sys.log_impersonation

Type:True/False

Value:true

Save the property and test impersonation.

How to Enable Impersonation Logging:

A. glide.user_setting →Incorrect

Not related to impersonation logging.

Deals withuser preferences and settings.

B. glide.sys.all_impersonation →Incorrect

No such property exists in ServiceNow.

D. glide.impersonation_setting →Incorrect

Incorrect property name; does not exist.

E. glide.sys.admin_login →Incorrect

Logsadmin logins, not impersonation events.

Why Other Options Are Incorrect?

Impersonating Users in ServiceNow

System Logs & Impersonation Tracking

Official ServiceNow Documentation Reference:

When setting adata policyin ServiceNow, it applies to all data entered into the platform, regardless of whether the data comes from:

UI Forms

Import Sets

Web Services (APIs, integrations, etc.)

Where Does the Data Policy Run?Data Policies Run on the Server-Side

Data policies enforcedata consistency and validationat theserver level.

Theyapply uniformly across all data entry points, ensuring that validation rules are enforced before storing data in the database.

A. Client →Incorrect

Data Policies donotrun on the client-side (browser).

Client ScriptsandUI Policieshandle client-side validation.

C. Browser →Incorrect

Data Policies donotoperate within the browser; theywork at the database levelon the server.

D. Network →Incorrect

ServiceNowdoes not enforce policies at the network layer; all validations occur on theapplication server (Server-Side Processing).

Why Other Options Are Incorrect?Key Differences Between Data Policies and Other Validation Methods:Validation Type

Runs On

Applies To

Purpose

Data Policy

Server

UI, Import Sets, Web Services

Enforces rules across all data sources

UI Policy

Client (Browser)

UI Forms

Dynamically changes form behavior

Client Script

Client (Browser)

UI Forms

Runs JavaScript in the user's browser

Business Rule

Server

Database Transactions

Executes logic when records are inserted, updated, or deleted

Data Policies Overview

Difference Between UI Policies and Data Policies

Official ServiceNow Documentation Reference:

InServiceNow Reporting, when modifying a report, users can preview the resultswithout savingby clicking the"Run"button. This executes the report with the current settings and displays the updated resultsbefore committing any changes.

C. Run

The"Run"button allows users toexecute the report immediatelyto see updated results.

It helps users verify if filters, conditions, or visualizations are correctbefore saving the report.

Example: If a user changes thedate rangeon anincident report, clicking"Run"updates the chartwithout saving the report permanently.

A. Execute

There isno "Execute" buttonin ServiceNow Reporting.

"Execute" is used in scripting (e.g., Business Rules, Scheduled Jobs), not for reports.

B. Try it

Not a valid option in ServiceNow Reporting.

Possibly confused with"Try It" in Flow Designeror Catalog Items.

D. Test

"Test" is used inWorkflows, Business Rules, and Flow Designer, not in reports.

E. Preview

There isno "Preview" buttonfor running reports.

"Preview" is typically used inUI Policies and Forms.

Detailed Explanation:

Data Policiesin ServiceNow are designed to enforce data consistency across all entry points into the platform, including record forms (UI), Import Sets, and Web Services. Data Policies ensure that required fields, read-only fields, and other data integrity rules are maintained consistently. Unlike UI Policies, Data Policies apply universally to data imported or integrated, ensuring platform-wide data governance. (Reference: ServiceNow Documentation - Data Policies and Data Consistency)

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When an administrator sets apolicy(such asData Policies) that applies toall data entered into ServiceNow, it runs on theserver-side.

Why Data Policies Run on the Server?Data Policies apply to all data sources:

UI forms

Import Sets

Web Services (APIs, integrations)

Enforces field validation at the database level

Ensuresdata consistencyacrossall entry points.

Reducesclient-side dependencyfor validation.

Applies uniformly regardless of how the data is entered

UnlikeUI Policies(which only work on forms),Data Policiesensure field rules are enforcedeverywhere.

A. Network →Incorrect

Policies are not enforced at thenetwork level.

They operate within theServiceNow application.

C. Client →Incorrect

Client-side scripts (likeUI Policies or Client Scripts)onlyenforce validation within the browser.

Data Policies run at the server level, ensuring broader enforcement.

D. Browser →Incorrect

While UI Policies and Client Scripts run in the browser,Data Policies are applied on the server.

Why Other Options Are Incorrect?

Key Differences Between Client and Server Processing:Validation Type

Runs On

Applies To

Purpose

Data Policies

Server

UI, Import Sets, Web Services

Ensures global data consistency

UI Policies

Client (Browser)

Forms (User Interface)

Controls form behavior dynamically

Client Scripts

Client (Browser)

Forms, Fields

Runs JavaScript in the user's browser

Business Rules

Server

Database Transactions

Executes logic when records are inserted, updated, or deleted

Data Policies in ServiceNow

UI Policies vs. Data Policies

Official ServiceNow Documentation Reference: