CSA Exam Dumps - ServiceNow Certified System Administrator

In ServiceNow,High Security Settingsrequireelevating privilegesto make changes. Administrators need toelevate to the security_admin roleto access and modify sensitive settings.

A. Select Elevate Roles

Admins must go toUser Menu (top-right corner) > Elevate Roles.

Selectsecurity_admin, then clickOKto temporarily gainelevated privileges.

This allows access toHigh Security Settings, including ACLs and security configurations.

B. Add security_admin role to your user account

Only anexisting admin with security_admincan grant this role.

Even if a user hassecurity_admin, they still need toelevateto access high-security settings.

C. Impersonate Security Admin

Impersonation does not work for security_admin.

Users mustelevatetheir own privileges instead.

D. Use System Administrator < Elevate Roles module

There isno module named "Elevate Roles"under System Administrator.

Elevation is done via theUser Menu (top-right corner of ServiceNow UI).

SpokesinServiceNow IntegrationHubare pre-built connectors that allow organizations to integrate with external systemswithout requiring custom scripting. They providelow-code/no-codesolutions, making integrations faster and more scalable.

A. Reduces the need for code

Spokes come withprebuilt actions, reducing the need forcustom scripting.

Example: Instead of writing aREST API scriptto send a message viaSlack, aSlack Spokeprovides anactionfor it.

B. Features scale and control mechanisms

Spokes supportenterprise scalabilitywith built-ingovernance, security, and controlmechanisms.

Example:Rate limitsprevent excessive API calls, ensuring stability inlarge-scaleintegrations.

D. Ensures discoverability and reuse

Spokes allowactionsto bereusedacross different flows and automations.

Thisenhances maintainabilityby ensuring integrations are not duplicated.

C. Free spokes are available in the ServiceNow Store

Whilesomespokes are free,many require a separate license.

IntegrationHub Standard and Enterprisesubscriptions cover most advanced spokes.

E. Automated event management

Event Managementis part ofITOM, notIntegrationHub Spokes.

While spokestrigger actionsbased on events, theydo not manage eventslike ITOM Event Management.

In ServiceNowFlow Designer, when an action is executed within a flow, it generates aruntime valuethat remains consistent throughout the flow execution. This value is known as adata pill runtime value.

🔹Understanding Data Pill Runtime Values:

Definition:A data pill represents dynamic data retrieved from a trigger, action, or step in a flow.

Behavior:When a flow runs an action, it produces adata pillthat stores the generated value. This value remains unchanged for the duration of the flow’s execution.

Usage:These values can be used in conditions, other actions, or as inputs to subsequent steps.

🔹Key Features of Data Pills in Flow Designer:

Persistency:The data pill’s value remains the same throughout the flow’s execution.

Accessibility:Data pills can be referenced throughout different actions in the flow.

Dynamic Population:Data pills dynamically capture runtime values, eliminating the need for hardcoding.

🔹Example Scenario:

Suppose a flow is triggered when a new incident is created. The incident’ssys_idis stored as adata pilland can be referenced in subsequent actions, such as sending an email notification or updating the record.

📌Reference:

ServiceNow Docs: Understanding Data Pills in Flow Designer

ServiceNow Flow Designer Training: Flow Designer Basics

InServiceNow Service Catalog, approvals forcatalog item requestsare handled through workflows. Since the approval policy is based on thetotal cost of a request, it is managed within theService Catalog Request workflow.

C. Service Catalog Request

This workflowhandles approvals for catalog item requests, includingpurchase approvals.

Since the policy change involvesadjusting an approval threshold, this workflow needs to be updated.

The approval logic is likely configured in aconditional activity (if total cost > $3,100, require approval), which must be modified to$3,150.

A. Services Approval Processing

Not a standard ServiceNow workflowfor managing purchase approvals.

Service approvals are typically handled within theService Catalog Requestworkflow.

B. 6 Services Catalog Item Request

Likely acustom workflow, but not adefault ServiceNow workflowfor purchase approvals.

D. Purchasing Process Flow

There isno default "Purchasing Process Flow"in ServiceNow.

Theapproval workflow for purchasesis managed withinService Catalog Request workflows.

ServiceNow uses JavaScriptas its primary scripting language for automation, business rules, UI actions, and server-side scripts.

Key Areas Where JavaScript Is Used in ServiceNow:

✔Client-side Scripting:UI Policies, Client Scripts

✔Server-side Scripting:Business Rules, Script Includes, Scheduled Jobs

✔Workflow & Flow Designer:Custom scripts for approvals, conditions, and notifications

✔Integration Scripts:REST API, SOAP API calls

B. C++

C++ is acompiled languageprimarily used for system software,not for ServiceNow scripting.

C. PHP

PHP is used forweb development, butnot supported in ServiceNow.

D. Python

Python isnot usedin ServiceNow for scripting. JavaScript is the standard for bothclient-side and server-side scripting.

In ServiceNow, when defining afilter condition, theelement being filteredis called aField.

Afieldis an individual piece of data within atable(e.g.,Caller,State,Priorityin theIncidenttable).

The available fields in a filter depend on:

The table being filtered

User access rights (roles and permissions)

The columns (fields) available on the table

Understanding Fields in Filter Conditions:Example of a Filter Condition:css

CopyEdit

[ State ][ is ][ In Progress ]

State→ This is aFieldin the table.

is→ This is theOperatorused for filtering.

In Progress→ This is theValuebeing compared.

A. Attribute– Attributes aremetadataabout a field but do not define filter conditions.

B. Label– The label is thedisplay nameof a field but is not used in filtering.

D. Column– While fields arestored as columnsin a database, in filtering, they are referred to asFields.

E. Data Element– This is a general term, not specific to filter conditions.

ServiceNow Filtering and Conditions

ServiceNow CSA Training Module:"Using Filters and Queries in ServiceNow"

Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:

When creating anextended tablein ServiceNow, itinherits all fieldsfrom thebase table, meaning you donotneed to recreate those fields. Instead, you only need to define fields that are:

Not present in the base table– If a fielddoes not existin the base table but is required for the extended table, it must be created.

Specific to the extended table– Custom fields that are unique to the child table need to be added.

A. The mandatory fields for the base table– Since the extended table inherits the base table’s fields, mandatory fields from the base table are already included automatically.

B. The reference fields for the base table– Reference fields are not always required unless they are specific to the extended table’s functionality.

If you extend theTasktable to create aCustom Tasktable, the new table automatically gets allTask fields(likeNumber,Short Description, etc.).

If you want to add a new field, such asCustom Priority, you need to create it manually.

ServiceNow Extending Tables

ServiceNow CSA Training Module:"Data Schema and Extending Tables"

Why Other Answers Are Incorrect:Example Scenario:References from Certified System Administrator (CSA) Official Documentation: