CSA Exam Dumps - ServiceNow Certified System Administrator

Flow Designerin ServiceNow allows users to automate workflows withactions. Actions are reusable operations that execute tasks like creating records, sending notifications, and approvals.

A. Wait for Condition

This actionpauses the flowuntil a specified condition is met.

Example:Wait until an Incident is resolved before proceeding with follow-up actions.

B. Ask for Approval

Sends anapproval requestto a user or group.

Example:Ask a manager for approval before escalating an incident.

C. Create Record

Creates a new record in any table.

Example:Create a new Change Request when an Incident reaches a critical priority.

F. Look Up Record

Retrieves records based on specified criteria.

Example:Find the user’s manager based on the requested user’s ID.

D. Wait for Match

There isnocore Flow Designer action called "Wait for Match."

This is likely confused with"Wait for Condition", which is the correct action.

E. Look for Update

There isnostandard action named "Look for Update."

Instead, flows use"Wait for Condition"or"Look Up Record"to detect changes.

When an analyst needs to build a new report in ServiceNow, the best place to start isReports > Create New. This option provides a structured interface forselecting data sources, choosing visualization types, applying filters, and generating reports.

Steps to Create a New Report in ServiceNow:

Navigate toReports > Create New.

Select a data source (table) for the report.

Choose a report type (Bar Chart, List, Pie Chart, etc.).

Apply filters and groupings to refine the data.

Preview and save the report.

A. Report Dashboard > Create New– Dashboards display multiple reports but do not provide a direct interface for creating a new report.

B. Reports > Getting Started– This is ahelpful guide, but it is not where reports are created.

C. Performance Analytics > Reports– Performance Analytics focuses onadvanced trend analysis and KPIs, not general reporting.

D. Self-Service > Reports– This allows end-users toview and run reports, but it is not meant for creating new reports.

ServiceNow Reports and Dashboards

ServiceNow CSA Training Module:"Creating and Managing Reports in ServiceNow"

Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:

In ServiceNow,related listsdisplay records that have a relationship with the current record based onreference fieldsordatabase relationships. When adding a related list to a form, users select from aList Collector, which shows available related lists based on table relationships.

B. Catalog Task → Parent

Catalog Tasksare individual work items that belong to aRequest Item (RITM).

TheParentfield links a Catalog Task to its correspondingRITM.

This related list allows users to view all Catalog Tasks associated with a parent request.

C. HR Case → Parent

InHR Service Delivery (HRSD), HR Cases track employee requests.

TheParentfield links an HR Case to a parent HR Case or HR Service Request.

This related list allows HR agents to see all related sub-cases.

D. Problem → Parent

Problem Recordscan have aParent-Childrelationship where a child problem is linked to a larger problem.

TheParentfield is used to establish this hierarchy.

This related list helps track all sub-problems linked to a main problem.

A. Release Phase == Parent

"Release Phase" is not a standard related list in ServiceNow.

TheRelease Management moduleusesphases, but they do not typically function as aParentreference.

E. Outage → Task Number

WhileOutagescan be linked toTasks, they arenotcommonly referenced as a related list in standard implementations.

A more appropriate relationship would be"Affected CI"rather thanTask Number.