CSA Exam Dumps - ServiceNow Certified System Administrator
Which one of the following statements applies to a set of fields when they are coalesced during an import?
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?
What is the master table that contains a record for each table in the database?
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)
Which technique is used to get information from a series of referenced fields from different tables?
A knowledge article must be which of the following states to display to a user?
What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?
What is the most common role that has access to almost all platform features, functions, and data?
You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?
For your implementation, the following tables. are extended fram each ofher:
* Incident table is extended from Task table.
* Super Incident table is extended from Incident table,
In this situation, which table(s) are P arent, Child and Base tables?
Choose 5 answers
What ServiceNow feature allows you to include data from a secondary related table on a report?
Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?
What feature do you use to specify which users are able to access a Service Catalog Item?
You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?
You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?
Choose 3 answers
What section on a task record is used to see the most recent updates made to a record?
If a user is on an Incident form and is alerted when they change the value of the Priority field, which type of script executes in the Platform?
On a form, which type of Geld has this icon which can be clicked, 10 S00 a preview of the associated record?
What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)
Here is an example of the criteria set for a knowledge base:
* Companies: ACME North America
* Department: HR
* Groups: ACME Manager
* Match All: Yes
In this example, what users would have access to this knowledge base?
When looking at a long list of records, you want to quickly filler, to show only those which have Shon Description containing email
How might you do that?
How would you define an Access Control, to allow a user with iti role to have permission to create incident records?
Which tables are available by default in a ServiceNow instance?
Choose 3 answers
A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?
On what part of the ServiceNow instance, would you find the option to Impersonate User?
If users would like to locate and assign a task to themselves in the Platform, What action could they perform from the list view to make the assignment?
Choose 2 answers
You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which
workflow would you update to make this change?
Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-enterprise processes via a digitized task board Interface?
Which is the most efficient way to move large amounts of data between instances?
Which statement correctly describes the differences between a Client Script and a Business Rule?
A department manager asks an analyst to build some reports. Where do you recommend the analyst start?
On a filter condition, there is an element, which is based on the table, the user access rights, and columns on the table. What is this element called?
Which path would you take to access the table configuration page from a form?
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?
How would you describe the relationship between the incident and Task table?
Which of the following statements is true when a new table is created by extending another table?
Which of the following allows a user to edit field values in a list without opening the form?
Which one of the following statements describes the purpose of a Service Catalog workflow?
Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?
Which one of the following statements describes a characteristic of role assignment?
Which one of the following statements best describes the purpose of an Update Set?
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
When searching using the App Navigator search field, what can be returned? (Choose four.)
Where can Admins check which release is running on an ServiceNow instance?
Which tool is used to have conversations with logged-in users in real-time?
What refers to an application or system that accesses a remote service or another computer system, known as a server?
What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?
Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?
What is used frequently to move customizations from one instance to another?
Which of the following protects applications by identifying and restricting access to available files and data?
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)
Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?
Which of the following are not included in an Update Set, by default? (Choose four.)
Which tool is used for creating dependencies between configuration items in the CMDB?
What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)
The ServiceNow platform includes which types of interfaces? (Choose three.)
What do you need to do before you can use an Application-based trigger in your flow?
When creating a global custom table named “abcâ€, what is the table name that is automatically assigned by the platform?
What do you activate when you want to add applications or functionality within your development instance?
In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?
Which of the following statements describes how data is organized in a table?
Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?
What is a no-code approach to control the mandatory or read-only state of a form field?
Which section of the ServiceNow UI allows you to perform a global search?
When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?
Which tool is used to define relationships between fields in an import set table and a target table?
ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?
When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?
New records, new groups, and modified configuration Items (Cls): what do they have in common?
The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?
A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
Incidents where the state is Closed
Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?