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ADM-201 Questions and Answers

Question # 1

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.

Which feature should be used to fulfill this requirement?


Einstein Case Routing


Auto-response rule


Case assignment rule


Case escalation rule

Question # 2

The administrator at universal containers has a screen flow that helps users create new leads.

When lead source is “Search Engine”, the administrator needs to require the user to choose a specific

a search engine from a picklist. If lead source is not “Search Engine”, this picklist should be hidden.

How should the administrator complete this requirement?


Assign a decision element to direct the user to a second screen to hold specific search engine only

when a lead source is “Search Engine”.


Use an assignment element, one for when lead source is “Search Engine” and one for everything



Create a picklist for specific search engine, and set conditional visibility so that is only shown

when lead source is “Search Engine”.


Configure a picklist for specific search engine, and use a validation rule to conditionally show only

when lead source is “Search Engine”

Question # 3

Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed


How should an administrator configure this requirement?


Select the requirement checkbox next to the loss reason field on the page layout.


Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank.


Check the required checkbox on the Loss Reason field in Object Manger.


Configure a workflow rule to display an error if Loss Reason is blank