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Agentforce-Specialist Exam Dumps - Salesforce Certified Agentforce Specialist (AI-201)

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Question # 49

Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Agent action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

A.

Agent Action: Summarize Record

B.

Agent Action: Find Similar Opportunities

C.

Agent Action: Draft or Revise Sales Email

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Question # 50

Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the Agentforce Specialist investigate as the root cause?

A.

Review that the custom action Is assigned to an Agent.

B.

Review the action Instructions to ensure they are unique.

C.

Ensure the input and output types are correctly chosen.

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Question # 51

Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to leverage their existing

knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge.

Which step should UC take to meet this requirement?

A.

Turn on Service AI Grounding, Grounding with Case, and Service Replies.

B.

Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.

C.

Turn on Service AI Grounding and Grounding with Knowledge.

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Question # 52

Universal Containers (UC) wants to assess Salesforce's generative features but has concerns over its company data being exposed to third- party large language models (LLMs). Specifically, UC wants the following capabilities to be part of Einstein's generative AI service.

No data is used for LLM training or product improvements by third- party LLMs.

No data is retained outside of UC's Salesforce org.

The data sent cannot be accessed by the LLM provider.

Which property of the Einstein Trust Layer should the Agentforce Specialist highlight to UC that addresses these requirements?

A.

Prompt Defense

B.

Zero-Data Retention Policy

C.

Data Masking

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Question # 53

Which feature in the Einstein Trust Layer helps to minimize the risks of jailbreaking and prompt injection attacks?

A.

Secure Data Retrieval and Grounding

B.

Data Masking

C.

Prompt Defense

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Question # 54

What does it mean when a prompt template version is described as immutable?

A.

Only the latest version of a template can be activated.

B.

Every modification on a template will be saved as a new version automatically.

C.

Prompt template version is activated; no further changes can be saved to that version.

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Question # 55

Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases.

Which feature should the Agentforce Specialist set up to enable UC's sales team?

A.

Call Summaries

B.

Call Explorer

C.

Call Insights

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Question # 56

What is the role of the large language model (LLM) in executing an Agent Action?

A.

Find similar requests and provide actions that need to be executed

B.

Identify the best matching actions and correct order of execution

C.

Determine a user's access and sort actions by priority to be executed

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