820-605 Exam Dumps - Cisco Customer Success Manager

Key performance indicators (KPIs) are directly associated with evaluating a customer outcome because they are quantifiable measures used to gauge the performance over time in terms of meeting strategic and operational goals. KPIs are crucial for assessing whether a company is on track to achieve its desired outcomes. References: Cisco Customer Success Manager documentation

The health score in the exhibit indicates low engagement and utilization of the product’s features, as evidenced by the low scores in key areas such as Utilization, Implementation, Use, Engage, Adopt, and Optimize. Specifically, the zero scores in Engage and Adopt suggest that the customer is not fully leveraging the product, which is a strong indicator of low satisfaction or perceived value. This can lead to a higher likelihood of the customer not renewing their license. References: Best practices in customer success management and health score interpretation.