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Latest 2022 Syllabus Topics Included
Updated : 12-Aug-2022
QA : 124
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820-605 Exam Dumps - Cisco Customer Success Manager (CSM)

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820-605 Questions and Answers

Question # 1

What is the best reason for documenting your customer’s success?


To provide awareness of the value achieved by the customer’s purchased solution


To establish KPI’s that measure the success of your company’s business


To document roles and responsibilities for your project management


To provide expansion opportunities for your sales team

Question # 2

From a Customer Success perspective, why should the customer’s health be monitored?


to provide the opportunity to address any changes in the customer's experience around the solution


to identify unused licenses so they can be addressed via a service improvement plan


to directly enable renewals


to give the customer valuable insight so they can automatically renew critical services on time

Question # 3

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)


completion of customer training


confirmation of customer business outcomes


review of product roadmap


scheduling of Quarterly Success Review


agreement of key stakeholders