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QA : 103
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820-605 Exam Dumps - Cisco Customer Success Manager (CSM)

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820-605 Questions and Answers

Question # 1

Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which adoption barrier will the customer encounter?


technical barrier


cultural barrier


product barrier


cost barrier

Question # 2

The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company’s success? (Choose two.)


risk management




business growth


cost efficiency



Question # 3

Refer to the exhibit.

What is the problem with this RACI example?


Every task should have four people consulted.


No one has multiple roles.


More stakeholders should be involved.


Too many people are accountable for this task.