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820-605 Exam Dumps - Cisco Customer Success Manager (CSM)

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820-605 Questions and Answers

Question # 1

What is the best reason for documenting your customer’s success?

A.

To provide awareness of the value achieved by the customer’s purchased solution

B.

To establish KPI’s that measure the success of your company’s business

C.

To document roles and responsibilities for your project management

D.

To provide expansion opportunities for your sales team

Question # 2

From a Customer Success perspective, why should the customer’s health be monitored?

A.

to provide the opportunity to address any changes in the customer's experience around the solution

B.

to identify unused licenses so they can be addressed via a service improvement plan

C.

to directly enable renewals

D.

to give the customer valuable insight so they can automatically renew critical services on time

Question # 3

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

A.

completion of customer training

B.

confirmation of customer business outcomes

C.

review of product roadmap

D.

scheduling of Quarterly Success Review

E.

agreement of key stakeholders