820-605 Exam Dumps - Cisco Customer Success Manager

The sources used to identify barriers include people, process, and tools. People refer to the stakeholders involved, process refers to the workflows and procedures in place, and tools refer to the technologies and resources available to support the customer success efforts

 A success plan includes customer business outcomes. These are the goals that the customer aims to achieve with the product or service, and the success plan is designed to outline the steps and strategies to reach these outcomes.

The main objective of customer success is to ensure that customers achieve the outcomes they are trying to reach with the product or service. This focus on outcomes ensures that the customer success initiatives are aligned with the customer’s goals and objectives

Using a combination of tailored surveys and IT tools-based metrics allows for a comprehensive assessment of the new IT solution’s impact. Surveys provide qualitative insights into user satisfaction, while metrics offer quantitative data on usage and performance.

The correct answer is C, which highlights the shift towards subscription models in IT and the role of the Customer Success Manager (CSM) in ensuring customers achieve their business outcomes and realize value from their subscriptions. This trend is a key driver for companies to invest in Customer Success practices and roles, as the ongoing satisfaction and perceived value are critical in a subscription economy where customers have the flexibility to cancel services that do not meet their expectations

Payroll is considered an operating expense (OPEX) because it is a cost incurred in the normal course of business operations. Operating expenses include day-to-day costs such as rent, equipment, marketing, payroll, insurance, and funds allocated for research and development

When end-users have difficulties understanding the features and functionalities of the new solution, it is considered a technical barrier. This type of barrier relates to the complexity or usability of the solution itself, which can hinder users’ ability to effectively engage with it