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TK0-201 Exam Dumps - CTT+ Exam (Certified Technical)

Question # 4

In an attempt to inject humor into the course, an online instructor wants to ensure that students know the intent of a comment. Which of the following could the instructor use to convey this sentiment? (Select TWO).

A.

Put the comment in all capital letters, indicating humor.

B.

Remove any references to race, religion, or gender.

C.

Refer only to a fictitious race or religion.

D.

Single out a learner who has a good sense of humor.

E.

Use an emoticon at the end of the comment.

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Question # 5

An instructor is being observed while teaching a virtual class with learners from different parts of the country. During the presentation the instructor uses a few colloquialisms. Which of the following is the BEST action for the observer to take?

A.

Let the instructor keep on going because the training has to get done

B.

Have the instructor explain the colloquialisms to the learner and go on

C.

Have the instructor tell the learners to take a break and correct the instructor

D.

Go to a private chat and explain to the instructor what they are doing wrong

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Question # 6

During the training session introduction, half of the participants indicate that they are interested in learning about topics that are not part of the course objectives. The BEST approach for the instructor is to:

A.

Meet with each participant at break time and after class to address individual needs.

B.

Make a list of all the participants' suggestions for the course.

C.

Communicate clearly what the course will and will not address.

D.

Change the course content to meet the participants' expressed needs.

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Question # 7

A presentation heavy with procedural details was just completed. The subsequent demonstration exercise is not flowing well. Which of the following will be the MOST productive assistance the instructor can provide?

A.

Review the presentation in more detail.

B.

Hand out copies of the procedure from the slide presentation.

C.

Ask probing questions to trigger the learner's memory of the procedure.

D.

Quickly lead the learners in a question and answer session.

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Question # 8

While the class is working on training modules, the instructor intermittently polls them to determine their pace in relationship to the daily objectives. Which of the following BEST describes what skill the instructor is demonstrating?

A.

Determine and apply appropriate motivational strategies for individual learners.

B.

Provide assistance for learners to identify and achieve initial, intermediate and terminal objectives.

C.

Control the flow and timing of the course based on learner needs ensuring that objectives are covered.

D.

Monitor learner comfort level during the use of participatory activities.

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Question # 9

A class has just finished a group assignment. To save time and generate immediate feedback, the instructor has the groups exchange the assignments for grading. This is an example of:

A.

Providing opportunities for learner and group banter.

B.

Encouraging interactions respectful of individual learners.

C.

Reconciling learner discrepancies as a group.

D.

Communicating learner performance with other groups.

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Question # 10

During pre-course communications the instructor discovers that the course is different than the one expected by the class. Which of the following would be the BEST course of action?

A.

Conduct the class expected by the learners.

B.

Contact the training coordinator and ask for further instructions.

C.

Cancel the class because not enough time was given to prepare for the unexpected subject matter.

D.

Conduct the class according to new material.

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Question # 11

An instructor arrives at the classroom and discovers that the power is out in the building. There are plenty of windows to provide light to the classroom. Class starts in a few minutes. Which of the following is the FIRST action the instructor should take?

A.

Print out the slide presentation and give to them as a handout.

B.

Read the day's topics to the learners and have the learners follow along in their books.

C.

Dismiss class until the power goes back on.

D.

Use a flip chart and white board to communicate material.

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Question # 12

Which of the following is the BEST example of a probing question?

A.

"Which partner would be best suited for this task?"

B.

"Would you be comfortable explaining this procedure to another learner?"

C.

"Which plan did you use to accomplish this task?"

D.

"Can you elaborate on how you would accomplish this task"?"

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Question # 13

An instructor wants to evaluate the classes' knowledge after they completed the course. Which of the following should be the instructor's FIRST choice for this process?

A.

Administer a written exam for the class on the course.

B.

Give the class a course evaluation.

C.

Use formative assessment to monitor the classes' progress.

D.

Have one of the learners do a hands-on example.

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Question # 14

An instructor has been assigned to work with a learner in a one-to-one setting to improve the learner's understanding of a particular subject. When they meet, the learner seems uninterested and unmotivated by the subject. Which of the following would be the BEST way for the instructor to motivate the learner?

A.

The instructor should include more handouts, charts and graphs in the instruction period; this will keep the learner on task.

B.

The instructor should remind the learner of the benefits of one-to-one instruction and that they need to apply themselves more during the instruction periods.

C.

The instructor should assign additional research to the learner; this will increase the learner's familiarity and interest in the subject.

D.

The instructor should strive to find out what interests the learner and incorporate these things into each instruction period.

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Question # 15

A learner asks the instructor a question that was covered before the lunch break. Which of the following would the BEST response be from the instructor?

A.

Answer the question in short form, citing where it was covered previously.

B.

Redirect the question to the class, and allow other learners to answer.

C.

Provide a more in-depth answer to the question so that the rest of the learners gain more from the discussion.

D.

Ask the learner to remain after class to review the material that was already covered.

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Question # 16

For this question, decide whether the action makes it likely or unlikely that a trainer will achieve the goal. Select the BEST statement that explains why the action is likely or unlikely to accomplish the goal.

GOAL: To manage time available for the course.

ACTION: At the beginning of the course, the trainer hands out several supplemental labs for homework that the trainer has created especially for this material.

A.

Likely, because the trainer expects the learners to complete them outside class time.

B.

Likely, because the learners can decide which labs they can do independently.

C.

Unlikely, because the instructional designer has calculated the appropriate time for the course.

D.

Unlikely, because adding supplemental material will disrupt the flow of the class.

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Question # 17

The MOST effective way for an instructor to demonstrate active listening is to:

A.

Repeat the learner's question verbatim.

B.

Display open body language to indicate interest.

C.

StatE."So what I hear you asking is. . . "

D.

Establish eye contact with the learner.

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Question # 18

Several learners are already familiar with the course topics, while other learners are having difficulty with the course topics. Which of the following is the BEST action for the instructor to take?

A.

Teach the course to the learners that are having difficulty and have the experienced learners do independent labs.

B.

Use diagrams that further clarity the material.

C.

Encourage the learners who have experience with the course to share and discuss it with the class.

D.

Teach expanded objectives so the experienced learners get the most out of the course.

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Question # 19

An instructor has become ill and cannot continue a course. A new instructor is brought in, but has received no knowledge transfer from the previous instructor. Which of the following is the BEST option to assess the learner's knowledge level quickly?

A.

Proceed with the course at a beginner level

B.

Ask the learners during introductions

C.

Assume all learners' knowledge is equal

D.

Administer a written pre-test

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Question # 20

A trainer has included a long, high-resolution video to clarify a topic. The video did not work well at several locations due to bandwidth issues. Which of the following is the BEST alternative?

A.

Continue using the video because it works at other locations

B.

Use a few photos discussing what was covered by the video

C.

Provide a link to download the video before viewing

D.

Include the topic in the outline but skip over it in class

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Question # 21

In a learner-centered environment, an instructor's role should be to present information and guidance which allows learners to:

A.

Decide what skills they will achieve

B.

Develop their concepts around the objective

C.

Decide the objectives

D.

Determine how they learn

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Question # 22

After completing a block of instruction, the instructor notices students nodding and posing hypothetical questions with answers. This MOST likely indicates which of the following?

A.

The students need to hear the entire lesson again

B.

The students understand the material

C.

The students are confused on the material

D.

The students need a review on the instruction block

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Question # 23

Right after a break in a classroom setting, a learner asks for a broader explanation of the last topic discussed. After a more detailed explanation, the learner states, "I'm still not seeing that." Which of the following should the instructor do to bring clarity to the topic?

A.

Use a whiteboard or flip chart to draw a graphic that illustrates the concept.

B.

Redirect the question to the class using active listening.

C.

Ask the learner to remain after class to discuss the concept further.

D.

Ask the learner. "Which aspect can I help explain further?"

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Question # 24

An instructor is approached by a learner that expresses fear that they will not properly understand the material and may lose their job. This fear is preventing the learner from participating in the course. Which of the following is the MOST reasonable course of action for the instructor to take?

A.

Tell the learner that their fears are unfounded and to relax.

B.

Inform the learner they will receive from the course what they put into it.

C.

Remind the learner that the course is designed for their level and they should do fine.

D.

Offer to speak to the learner's supervisor.

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Question # 25

An online exam has just begun in a classroom setting. The instructor notices that a student has not started the exam and is avoiding eye contact. The student is MOST likely:

A.

Cheating

B.

Confused

C.

Angry

D.

Focused

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Question # 26

It is obvious that the class is becoming uninterested in the material being taught. Which of the following is the BEST way to remedy the situation?

A.

Provide more notes on the content.

B.

Provide links to a website with more information on the material.

C.

Provide detailed review of the material.

D.

Provide tangible rewards for correct answers.

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Question # 27

During a training class, a few aggressive learners continued to dominate the question and answer sessions. Which of the following is the FIRST course of action for the instructor to take?

A.

Talk to the learners on break and reprimand them.

B.

Do not make eye contact with these learners when looking for answers.

C.

Ignore the learners so they will know not to answer the questions anymore.

D.

Tell the learners to give other learners a chance.

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Question # 28

An instructor is teaching a week long class in a highly technical subject area specific to the contracting company. On the second day, three-fourths of the class is confused. Which of the following is the MOST effective plan for the third day?

A.

Create a lab exercise to be performed in groups

B.

Create a new presentation using graphics

C.

Plan more time for questions on the third day

D.

Spend time reviewing the concepts that seemed to cause confusion

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Question # 29

An instructor is hosting an online course with ten learners. Half of the learners have taken online courses before and are familiar with virtual courses. The other half of the class is new to the virtual environment. Which of the following should the instructor do FIRST to help all of the learners understand what is required for the course?

A.

Provide a link to the course requirements with a tutorial.

B.

Remove the learners from the class and have them return after a general computing course.

C.

Email each learner welcoming them to the class and have them introduce themselves.

D.

Have the learner's advisors train the learners on the virtual environment.

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Question # 30

Prior to a course an instructor remembers that learners always challenge a topic's technical accuracy. Which of the following actions should the instructor take in order to avoid this?

A.

Allow the learners to decide on a resolution.

B.

Omit the topic from the course.

C.

Tell the learners that controversy on this topic is normal

D.

Produce authoritative references.

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Question # 31

An instructor is preparing to start a class where several learners have arrived late due to bad weather. The general mood of the learners is poor. Which of the following is the BEST way to handle this situation?

A.

Use humor that will create a positive mood.

B.

Tell the learners that the class will run late that day

C.

Have the learners introduce themselves.

D.

Proceed with the course material.

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Question # 32

When a company provides training for their employees, which category on an evaluation will be MOST beneficial to the instructor?

A.

Business results

B.

Environment

C.

Learning effectiveness

D.

Courseware

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Question # 33

Which of the following is the BEST example of a probing questioning?

A.

Ask a question about a scenario that relates to a subject or process.

B.

Ask a general question followed by more detailed questions on a subject or process.

C.

Ask a basic question and ask the learner to apply a real world answer.

D.

Ask a specific question and then have it redirected to other learners to probe their understanding

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Question # 34

An instructor asks a question and a learner provides an incorrect answer that has nothing to do with the question asked. Which of the following is the BEST response?

A.

Ask another learner to provide an answer to the question.

B.

Repeat the question exactly as originally stated.

C.

Rephrase the question completely and ask it again.

D.

Reprimand the learner for their response.

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Question # 35

An instructor receives poor evaluations for a particular class. Which of the following should the instructor do FIRST to improve the performance?

A.

Read the comments to gain understanding of the low scores to find specific areas to work on.

B.

Re-develop the course from scratch.

C.

Practice the course in front of other instructors to receive direct feedback on how to improve.

D.

Contact each learner and ask for clarity on their responses.

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Question # 36

An instructor has a class of learners who are required to attend. Most of the learners are not paying attention or participating. Which of the following will increase the level of learner motivation?

A.

Explain to the learners that the material is really interesting and they might want to pay attention.

B.

Ask the learners if there is something more relevant they would prefer to learn.

C.

Explain to the learners the skills they learn by taking this class could lead to career benefits.

D.

Explain to the learners that they are only in class for a few days, and to make the best of it.

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Question # 37

Pause at an appropriate place during a presentation can contribute to: (Select TWO)

A.

Reviewing the material

B.

Maintaining consistent behavior

C.

Adding emphasis to a statement

D.

Pronouncing words properly

E.

Assessing learner's level of interest

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Question # 38

When an instructor is trying to gather information from learners about a subject, which of the following question types can be asked?

A.

Closed-ended

B.

Open-ended

C.

Clarifying

D.

True/false

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Question # 39

After presenting a new topic, the instructor initiates a class discussion based on the presentation. The discussion is designed to enhance learner understanding and stimulate interest in the topic. Which of the following BEST describes the skill demonstrated by the instructor1?

A.

The instructor selected and implemented appropriate delivery methods

B.

The instructor used a variety of question types and techniques

C.

The instructor used appropriate instructional media

D.

The instructor used active listening techniques to facilitate learning

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Question # 40

An instructor is instructing a class of thirty learners. One learner is constantly disrupting the class by talking in a loud voice. Which of the following actions should the instructor take FIRST?

A.

Discreetly talk to the learner and explain proper classroom etiquette

B.

Give the learner a disapproving look until the talking stops

C.

Use humor in front of the class to keep the learner quiet

D.

Tell the learner to leave the classroom

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Question # 41

At the end of a class, Internet access becomes unavailable. The client provides an online evaluation form for each class. Each learner is required to fill out an evaluation of the course. Which of the following should the instructor do to fulfill the client's requirements?

A.

Contact the IT staff to determine when the Internet connection will be available.

B.

Ask the learners to complete the evaluation form after returning to their desks.

C.

Submit in the post-class report why evaluations were not complete.

D.

Provide paper copies of the online evaluation to the learners.

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Question # 42

Which of the following is the MOST effective action for improving participation during a questioning session?

A.

Call on individuals by name to engage them.

B.

Have each learner take turns asking and answering a question.

C.

Ask for raised hands if they know the correct answer.

D.

Move closer to the participants in order to actively engage them.

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Question # 43

Which of the following is an advantage of using the open questioning technique?

A.

It allows the questioning period to proceed quickly and effectively.

B.

It allows qui ck assessment of learner knowledge in a virtual environment.

C.

It creates opportunities for learners to contribute to the discussion.

D.

It provides an opportunity for the first learner to respond, to direct the discussion.

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Question # 44

To avoid students from being distracted during learning, it is a good practice to:

A.

Allow for a period in the beginning of the lesson for learners to check their emails.

B.

Allow the learners to use the Internet as a resource.

C.

Set the lesson as default on the workstation and disable all other applications.

D.

Disable all visual media and allow learners to type responses.

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Question # 45

An instructor asks students to write five multiple-choice questions on a topic. This exercise will help to:

A.

Create an opportunity to use the questions on the final exam.

B.

Encourage students to ask and answer questions themselves.

C.

Evaluate and monitor student progress.

D.

Improve the instructor's active listening skills.

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Question # 46

An analogy in a classroom setting is the:

A.

Use of information in terms of existing experiences.

B.

Only instance where humor is accepted.

C.

Insertion of examples the learners are unfamiliar with.

D.

Way to concentrate all learners on the objective.

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Question # 47

While preparing to deliver a new course, the instructor notices several areas that could be confusing. Which of the following is the BEST way for the instructor to introduce these sections to the learners?

A.

Identify the developer of this topic.

B.

Contact the course developer for corrections.

C.

Create a supplement to the existing material.

D.

Integrate more probing questions to the learners.

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Question # 48

Which of the following is a disadvantage of using handouts?

A.

Some students will be able to find pertinent information

B.

Some students think handouts take the place of note taking

C.

Students are more likely to pay attention to the presentation

D.

Students who peruse the handout might think of questions to ask

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Question # 49

An instructor has just discussed several topics. Which of the following should the instructor do NEXT before moving on to discuss other topics? (Select TWO).

A.

Review the content and ask if there are any questions.

B.

Conduct practical applications to assess learning.

C.

Ask the learners to evaluate the instructor.

D.

Ask closed-ended questions to assess learner knowledge.

E.

Select partners and conduct peer reviews.

F.

Tell learners to conduct research if they have any questions.

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Question # 50

A trainer is contracted to teach from a particular outline and prepares accordingly. During the introduction, it is determined that the students are already versed in some topics and expected to review additional topics not included in the course outline. Which of the following is the BEST response?

A.

Explain that the contract requires teaching to the outline without deviation and begin the course as planned.

B.

Clearly mark areas for quick review and speak to management at the first opportunity.

C.

Excuse the students who already know the material and arrange for an advanced course.

D.

Change the outline to satisfy all students’ expectations.

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Question # 51

Which of the following exam types is BEST for objective grading?

A.

Ranked

B.

Essay question

C.

Multiple-choice

D.

Short answer

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Question # 52

Which of the following formats is MOST effective when using the polling function in synchronous virtual classrooms?

A.

Matching

B.

Fill in the blank

C.

Multiple choice

D.

Essay function

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Question # 53

In an economics lecture, the instructor wants to illustrate that, theoretically, a situation could never happen. Which of the following hand gestures would be MOST effective in making this point?

A.

Right hand moving parallel to the floor

B.

A fist with the index finger extended upward

C.

Using both hands out front, palm to palm and spreading them slowly apart

D.

A closed fist

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Question # 54

Students in a class complain about the temperature of the room. The client expressed that they wanted the room colder so that students would be more alert during the class. Which of the following actions should the trainer take?

A.

Tell the students the client wants it colder and suggest the use of jackets.

B.

Express to the client that the temperature should be raised.

C.

During a break, purchase a heater and put it in the room.

D.

Block the cold air vents to raise the temperature of the room.

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Question # 55

Before instructing a class, the instructor receives information on the students’ experience levels and realizes there are several experienced students along with several beginner students. Which of the following would be the BEST way to arrange student seating?

A.

Mix in the more experienced students with the less experienced students

B.

Keep the more experienced students together

C.

Disregard the experience level and arrange students alphabetically

D.

Make sure the less experienced students are in the back of the classroom

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Question # 56

Which of the following questioning types would be used to compare and contrast a complex concept?

A.

Closed

B.

Clarifying

C.

Open

D.

Higher order

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Question # 57

During a training course, the instructor notices that there are errors on some of the materials issued to learners. Which of the following should the instructor do NEXT?

A.

Blame the quality control department.

B.

Delay the class to inform the training center manager of the errors.

C.

Disregard the errors and continue with the course.

D.

Make corrections to the material as the course progresses.

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Question # 58

During a training session, a learner asks an instructor an irrelevant question regarding politics. Which of the following BEST indicates how the instructor should respond?

A.

Ask another learner to answer the question

B.

Conduct a group discussion

C.

Answer the learner’s question

D.

Explain politics is not applicable to the discussion

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Question # 59

During lecture, several learners can relate to topics discussed because they have had similar types of experiences. Excited, the learners are trying to interrupt class to share their experiences. Which of the following is the BEST course of action by the trainer?

A.

Using a timer, give the learners equal amounts of time.

B.

Use the time allotted in planning for learner contributions.

C.

Overlook the comments during class to maintain time and pace.

D.

Place the class on break to talk with the learners privately.

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Question # 60

The MOST effective way for a trainer to build rapport with a training audience is to:

A.

meet the participants after work at their favorite restaurant.

B.

weave into the discussion something personal about each participant.

C.

dress in very casual attire so the class feels comfortable with the trainer.

D.

spend break time swapping jokes with the participants.

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Question # 61

Fifteen minutes before class is to start, a trainer realizes there is no overhead projector or screen to deliver the presentation. Which of the following solutions will minimize impact to the learning experience while minimizing class delay and cost?

A.

Make paper copies of the presentation to distribute to the class.

B.

Rent a projector and screen to deliver the presentation.

C.

Refuse to deliver the training course because the environment does not meet the requirements.

D.

Explain that a great presentation was prepared but a lecture approach will be used.

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Question # 62

While the trainer is performing administrative functions at a desk, a student approaches the trainer and asks a question. Which of the following employs active listening?

A.

Stop working and focus on the student asking the question.

B.

Continue working while listening to the student.

C.

Focus on the student behind the one asking the question.

D.

Stare at the student while listening to the question.

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Question # 63

A student informs an instructor about the lack of knowledge the student has on the subject matter. Which of the following would be the BEST questioning technique to find the root of the issue?

A.

Probing

B.

Higher-order

C.

Closed-ended

D.

Hypothetical

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Question # 64

Which of the following is the GREATEST drawback in implementing streaming videos to enhance learning and engage the audience?

A.

Internet speed

B.

Volume control

C.

Sound quality

D.

Video quality

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Question # 65

A slide presentation is heavy in details for a hands-on, mechanical setup for the launch of a new product. The MOST effective support resource is:

A.

instructions posted on a flip chart.

B.

links to the distributor’s website.

C.

instructor demonstration.

D.

hard copies of the slide presentation.

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Question # 66

A university offers classes that meet for four hours once each week for 16 weeks. Which of the following should the instructor do to keep students motivated each week?

A.

Dismiss class early once a month.

B.

Offer snacks and refreshments.

C.

Vary learning activities every hour.

D.

Provide more frequent breaks.

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Question # 67

Which of the following should a trainer do if they need to hold training sessions once a week during a ten-week period, but also need to travel out of state during two of those weeks?

A.

Skip the material during the two out-of-state weeks

B.

Extend the training to 12 weeks and hold two sessions a week

C.

Hold virtual training sessions when needed

D.

Cancel the class until a ten-week period can be arranged

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Question # 68

When facilitating a group discussion, the trainer must: (Select TWO).

A.

Put learners together who do not cooperate.

B.

Handle disruptions discreetly.

C.

Encourage respectful interactions.

D.

Abruptly interrupt any conversations that go off topic.

E.

Give close-ended questions to groups.

F.

Put learners of the same level together.

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Question # 69

An instructor is preparing to deliver a course in leadership effectiveness. One of the exercises causes a concern. The instructor has conducted this type of exercise before and it generally has poor results. The BEST option for the instructor is to:

A.

Schedule a brief meeting with the development team to understand the purpose of the exercise.

B.

Meet with the development team to provide feedback on past experiences,

C.

Conduct the class and skip the exercise entirely.

D.

Modify the exercise to one the instructor likes better.

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Question # 70

A day prior to a course an instructor discovers that information in the text book is outdated and a new edition is available. Which of the following is the BEST course of action for the instructor to take?

A.

Ask the training manager to make adjustments to the course prior to the class.

B.

Acquire updated curriculum for maximum learner benefit.

C.

Present the course as is but incorporate the updated information.

D.

Present the course as set by the course designer.

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Question # 71

Two instructors are team teaching. The first instructor receives an excellent evaluation and the second instructor receives a lower evaluation. Which of the following methods would work BEST to make the second instructor more effective?

A.

Have the second instructor perform a self-evaluation.

B.

Have the first instructor provide feedback to the second instructor's teaching techniques.

C.

Report the evaluation to a supervisor and have the instructor replaced.

D.

Have the class re-evaluate the second instructor using an alternate method.

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Question # 72

An instructor is delivering a live distance learning class and is informed that some of the learner's computers do not have sound cards. Which of the following should the instructor do in the future to ensure that the learners will have the ability to hear all lectures?

A.

Make the class technology requirements available for the learners before the class.

B.

Buy inexpensive sound cards and headphones and ship them to the learners' locations before the class starts.

C.

Pre-write the speaking portion of the presentation. Use the chat function in the virtual classroom, copying and pasting in relevant sections as they are demonstrated on-screen.

D.

Pre-record the speaking portions of the presentation and make them downloadable from the virtual classroom.

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Question # 73

Creating a topic “parking lot” is an effective method of:

A.

enhancing and engaging learners through appropriate anecdotes stories and analogies.

B.

opening a training session and facilitating group activity in a positive way.

C.

handling relevant learner inquiries on topics for which the trainer has less expertise.

D.

using activities and media to support learning objectives to handle minor problems.

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Question # 74

A trainer wants to be able to verify that the students’ knowledge has increased on the course subject. Which of the following methods should a trainer use to verify the increase in knowledge?

A.

Evaluate the students at the end of the course on their knowledge.

B.

Ask the students if they have learned anything from the course.

C.

Survey the students on the trainer’s teaching ability.

D.

Conduct pre-course and post-course evaluations of the students.

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Question # 75

A learner asks a trainer a question about a topic area that is related to the course. The trainer has no knowledge on the topic area. Which of the following are the BEST ways to respond to the question? (Select TWO).

A.

Redirect the question to the class.

B.

Research the question over a break, and then provide an answer.

C.

Discuss how that topic is outside the scope of the class.

D.

Provide an answer that sounds plausible.

E.

Admit lack of knowledge on the topic and move on with the class.

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Question # 76

While preparing to teach a lesson, the instructor notices a section with a complicated series of steps. Which of the following will supplement the lesson BEST?

A.

Overhead projector

B.

Website forum

C.

Structured handout

D.

Vendor source material

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Question # 77

A learner just participated in an online training session that contains three sections with five modules, each 20 minutes in length. Which of the following is the MOST efficient option for module assessment?

A.

Ask the learner to complete multiple-choice quizzes.

B.

Ask the learner to write a summary.

C.

Ask the learner to complete short-answer questions.

D.

Ask the learner to take a timed comprehensive exam.

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Question # 78

An organization clearly states they want a high success rate after employees have completed a training course. Which of the following are the BEST methods to facilitate this requirement? (Select TWO).

A.

Present a copy of the pre-test results to the organization.

B.

Prepare a written report on student progress halfway through the course.

C.

Conduct periodic evaluations of students throughout the course.

D.

Present the results of the final test to the organization.

E.

Report the failures to the organization at the end of the course.

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Question # 79

Which of the following accommodation options would be BEST for disseminating handouts and job aides prior to a company-wide training session?

A.

Converting all documentation to web formats and hosting them internally.

B.

Converting all documentation to PDF (downloadable) formats and hosting them externally.

C.

Converting all documentation to web formats and hosting them externally.

D.

Converting all documentation to PDF (downloadable) formats and hosting them internally.

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Question # 80

An instructor wants the class to examine a concept more deeply. Which of the following question types should the instructor use?

A.

Probing

B.

Direct

C.

Open

D.

Closed

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Question # 81

Which of the following should a trainer do when excessive noise from the company break room is disturbing the students during an onsite training session?

A.

Post signs in the break room asking for quiet.

B.

Talk louder so that the students can hear more easily.

C.

Report to the company and have the break room closed.

D.

Work with the noise since the training is onsite.

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Question # 82

The MOST effective way to encourage a learner is to:

A.

use non-verbal communication.

B.

provide a course overview.

C.

ask direct questions.

D.

provide positive feedback.

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Question # 83

After several discussions, a client is insisting that a training course be cut from two days to just one. Which of the following is the BEST way to proceed?

A.

Adjust the material as necessary

B.

Delay the course until other arrangements can be made

C.

Cancel the course

D.

Make no adjustments to the material

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Question # 84

During a course an instructor notices that the course content seems to leave out important but not critical information regarding the subject matter. Which of the following statements describes the NEXT action the instructorshould take that would be most beneficial to the current students?

A.

Suggest supplemental training resources at the end of class.

B.

Inform the learners of the important information and that it will be added to the course material in the future.

C.

Purchase additional training resources and incorporate them into the class.

D.

Contact the course designer and recommend adding the additional material.

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Question # 85

During an exercise an instructor notices a learner that is avoiding eye contact and not working. Which of the following actions should the instructor take?

A.

Directly ask the learner during the exercise if there is a problem.

B.

Discreetly go over to the learner and ask if help is needed.

C.

Call on the learner to answer a question.

D.

Ask an advanced learner to assist this learner.

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Question # 86

When a student in a lab is kept from participating due to a technical problem the instructor should FIRST:

A.

Ignore the problem and work with the student during a break so the class is not disturbed.

B.

Concentrate on getting the student's technical problem solved so they can learn with the rest of the class.

C.

Try to quickly analyze the problem to resolve the issue.

D.

Have another learner help the student while the instructor continues teaching.

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Question # 87

Allowing the learners to generate a scenario is an example of:

A.

Closed questions.

B.

Hypothetical questioning.

C.

Higher-order questioning.

D.

Probing questions.

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Question # 88

Which of the following describes a high-order question type?

A.

An instructor asks a specific student a question.

B.

An instructor tells a fictitious story to illustrate an example.

C.

An instructor asks how many steps are in a process.

D.

An instructor asks learners to compare and contrast two elements.

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Question # 89

A learner asks a long, drawn-out question that seems to ramble. The question is not clear to the trainer. Which of the following are appropriate next steps? (Select TWO).

A.

Ask the other learners if anyone understands the question.

B.

Confirm understanding by restating the question.

C.

Ask the learner to stay after class to clarify the question.

D.

Answer the question with the information provided.

E.

Ask the learner to restate the question.

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Question # 90

A contractor is conducting training for a company. After arriving, the contractor realizes that the room assigned for training is missing a required element (e.g. projector, screen, etc.). The contractor is frustrated because the client was aware of the needed equipment in ample time. Which of the following is the FIRST course of action?

A.

Cancel the training

B.

Notify the appropriate people

C.

Teach the course

D.

Delay the training

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Question # 91

Using every available feature of a computer-based graphic presentation is:

A.

Abenefit to the visual learner.

B.

Distracting to the learner.

C.

An excellent use of training materials.

D.

Acreative use of resources.

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