In an attempt to inject humor into the course, an online instructor wants to ensure that students know the intent of a comment. Which of the following could the instructor use to convey this sentiment? (Select TWO).
An instructor is being observed while teaching a virtual class with learners from different parts of the country. During the presentation the instructor uses a few colloquialisms. Which of the following is the BEST action for the observer to take?
During the training session introduction, half of the participants indicate that they are interested in learning about topics that are not part of the course objectives. The BEST approach for the instructor is to:
A presentation heavy with procedural details was just completed. The subsequent demonstration exercise is not flowing well. Which of the following will be the MOST productive assistance the instructor can provide?
While the class is working on training modules, the instructor intermittently polls them to determine their pace in relationship to the daily objectives. Which of the following BEST describes what skill the instructor is demonstrating?
A class has just finished a group assignment. To save time and generate immediate feedback, the instructor has the groups exchange the assignments for grading. This is an example of:
During pre-course communications the instructor discovers that the course is different than the one expected by the class. Which of the following would be the BEST course of action?
An instructor arrives at the classroom and discovers that the power is out in the building. There are plenty of windows to provide light to the classroom. Class starts in a few minutes. Which of the following is the FIRST action the instructor should take?
An instructor wants to evaluate the classes' knowledge after they completed the course. Which of the following should be the instructor's FIRST choice for this process?
An instructor has been assigned to work with a learner in a one-to-one setting to improve the learner's understanding of a particular subject. When they meet, the learner seems uninterested and unmotivated by the subject. Which of the following would be the BEST way for the instructor to motivate the learner?
A learner asks the instructor a question that was covered before the lunch break. Which of the following would the BEST response be from the instructor?
For this question, decide whether the action makes it likely or unlikely that a trainer will achieve the goal. Select the BEST statement that explains why the action is likely or unlikely to accomplish the goal.
GOAL: To manage time available for the course.
ACTION: At the beginning of the course, the trainer hands out several supplemental labs for homework that the trainer has created especially for this material.
The MOST effective way for an instructor to demonstrate active listening is to:
Several learners are already familiar with the course topics, while other learners are having difficulty with the course topics. Which of the following is the BEST action for the instructor to take?
An instructor has become ill and cannot continue a course. A new instructor is brought in, but has received no knowledge transfer from the previous instructor. Which of the following is the BEST option to assess the learner's knowledge level quickly?
A trainer has included a long, high-resolution video to clarify a topic. The video did not work well at several locations due to bandwidth issues. Which of the following is the BEST alternative?
In a learner-centered environment, an instructor's role should be to present information and guidance which allows learners to:
After completing a block of instruction, the instructor notices students nodding and posing hypothetical questions with answers. This MOST likely indicates which of the following?
Right after a break in a classroom setting, a learner asks for a broader explanation of the last topic discussed. After a more detailed explanation, the learner states, "I'm still not seeing that." Which of the following should the instructor do to bring clarity to the topic?
An instructor is approached by a learner that expresses fear that they will not properly understand the material and may lose their job. This fear is preventing the learner from participating in the course. Which of the following is the MOST reasonable course of action for the instructor to take?
An online exam has just begun in a classroom setting. The instructor notices that a student has not started the exam and is avoiding eye contact. The student is MOST likely:
It is obvious that the class is becoming uninterested in the material being taught. Which of the following is the BEST way to remedy the situation?
During a training class, a few aggressive learners continued to dominate the question and answer sessions. Which of the following is the FIRST course of action for the instructor to take?
An instructor is teaching a week long class in a highly technical subject area specific to the contracting company. On the second day, three-fourths of the class is confused. Which of the following is the MOST effective plan for the third day?
An instructor is hosting an online course with ten learners. Half of the learners have taken online courses before and are familiar with virtual courses. The other half of the class is new to the virtual environment. Which of the following should the instructor do FIRST to help all of the learners understand what is required for the course?
Prior to a course an instructor remembers that learners always challenge a topic's technical accuracy. Which of the following actions should the instructor take in order to avoid this?
An instructor is preparing to start a class where several learners have arrived late due to bad weather. The general mood of the learners is poor. Which of the following is the BEST way to handle this situation?
When a company provides training for their employees, which category on an evaluation will be MOST beneficial to the instructor?
An instructor asks a question and a learner provides an incorrect answer that has nothing to do with the question asked. Which of the following is the BEST response?
An instructor receives poor evaluations for a particular class. Which of the following should the instructor do FIRST to improve the performance?
An instructor has a class of learners who are required to attend. Most of the learners are not paying attention or participating. Which of the following will increase the level of learner motivation?
Pause at an appropriate place during a presentation can contribute to: (Select TWO)
When an instructor is trying to gather information from learners about a subject, which of the following question types can be asked?
After presenting a new topic, the instructor initiates a class discussion based on the presentation. The discussion is designed to enhance learner understanding and stimulate interest in the topic. Which of the following BEST describes the skill demonstrated by the instructor1?
An instructor is instructing a class of thirty learners. One learner is constantly disrupting the class by talking in a loud voice. Which of the following actions should the instructor take FIRST?
At the end of a class, Internet access becomes unavailable. The client provides an online evaluation form for each class. Each learner is required to fill out an evaluation of the course. Which of the following should the instructor do to fulfill the client's requirements?
Which of the following is the MOST effective action for improving participation during a questioning session?
Which of the following is an advantage of using the open questioning technique?
To avoid students from being distracted during learning, it is a good practice to:
An instructor asks students to write five multiple-choice questions on a topic. This exercise will help to:
While preparing to deliver a new course, the instructor notices several areas that could be confusing. Which of the following is the BEST way for the instructor to introduce these sections to the learners?
An instructor has just discussed several topics. Which of the following should the instructor do NEXT before moving on to discuss other topics? (Select TWO).
A trainer is contracted to teach from a particular outline and prepares accordingly. During the introduction, it is determined that the students are already versed in some topics and expected to review additional topics not included in the course outline. Which of the following is the BEST response?
Which of the following formats is MOST effective when using the polling function in synchronous virtual classrooms?
In an economics lecture, the instructor wants to illustrate that, theoretically, a situation could never happen. Which of the following hand gestures would be MOST effective in making this point?
Students in a class complain about the temperature of the room. The client expressed that they wanted the room colder so that students would be more alert during the class. Which of the following actions should the trainer take?
Before instructing a class, the instructor receives information on the students’ experience levels and realizes there are several experienced students along with several beginner students. Which of the following would be the BEST way to arrange student seating?
Which of the following questioning types would be used to compare and contrast a complex concept?
During a training course, the instructor notices that there are errors on some of the materials issued to learners. Which of the following should the instructor do NEXT?
During a training session, a learner asks an instructor an irrelevant question regarding politics. Which of the following BEST indicates how the instructor should respond?
During lecture, several learners can relate to topics discussed because they have had similar types of experiences. Excited, the learners are trying to interrupt class to share their experiences. Which of the following is the BEST course of action by the trainer?
The MOST effective way for a trainer to build rapport with a training audience is to:
Fifteen minutes before class is to start, a trainer realizes there is no overhead projector or screen to deliver the presentation. Which of the following solutions will minimize impact to the learning experience while minimizing class delay and cost?
While the trainer is performing administrative functions at a desk, a student approaches the trainer and asks a question. Which of the following employs active listening?
A student informs an instructor about the lack of knowledge the student has on the subject matter. Which of the following would be the BEST questioning technique to find the root of the issue?
Which of the following is the GREATEST drawback in implementing streaming videos to enhance learning and engage the audience?
A slide presentation is heavy in details for a hands-on, mechanical setup for the launch of a new product. The MOST effective support resource is:
A university offers classes that meet for four hours once each week for 16 weeks. Which of the following should the instructor do to keep students motivated each week?
Which of the following should a trainer do if they need to hold training sessions once a week during a ten-week period, but also need to travel out of state during two of those weeks?
An instructor is preparing to deliver a course in leadership effectiveness. One of the exercises causes a concern. The instructor has conducted this type of exercise before and it generally has poor results. The BEST option for the instructor is to:
A day prior to a course an instructor discovers that information in the text book is outdated and a new edition is available. Which of the following is the BEST course of action for the instructor to take?
Two instructors are team teaching. The first instructor receives an excellent evaluation and the second instructor receives a lower evaluation. Which of the following methods would work BEST to make the second instructor more effective?
An instructor is delivering a live distance learning class and is informed that some of the learner's computers do not have sound cards. Which of the following should the instructor do in the future to ensure that the learners will have the ability to hear all lectures?
A trainer wants to be able to verify that the students’ knowledge has increased on the course subject. Which of the following methods should a trainer use to verify the increase in knowledge?
A learner asks a trainer a question about a topic area that is related to the course. The trainer has no knowledge on the topic area. Which of the following are the BEST ways to respond to the question? (Select TWO).
While preparing to teach a lesson, the instructor notices a section with a complicated series of steps. Which of the following will supplement the lesson BEST?
A learner just participated in an online training session that contains three sections with five modules, each 20 minutes in length. Which of the following is the MOST efficient option for module assessment?
An organization clearly states they want a high success rate after employees have completed a training course. Which of the following are the BEST methods to facilitate this requirement? (Select TWO).
Which of the following accommodation options would be BEST for disseminating handouts and job aides prior to a company-wide training session?
An instructor wants the class to examine a concept more deeply. Which of the following question types should the instructor use?
Which of the following should a trainer do when excessive noise from the company break room is disturbing the students during an onsite training session?
After several discussions, a client is insisting that a training course be cut from two days to just one. Which of the following is the BEST way to proceed?
During a course an instructor notices that the course content seems to leave out important but not critical information regarding the subject matter. Which of the following statements describes the NEXT action the instructorshould take that would be most beneficial to the current students?
During an exercise an instructor notices a learner that is avoiding eye contact and not working. Which of the following actions should the instructor take?
When a student in a lab is kept from participating due to a technical problem the instructor should FIRST:
A learner asks a long, drawn-out question that seems to ramble. The question is not clear to the trainer. Which of the following are appropriate next steps? (Select TWO).
A contractor is conducting training for a company. After arriving, the contractor realizes that the room assigned for training is missing a required element (e.g. projector, screen, etc.). The contractor is frustrated because the client was aware of the needed equipment in ample time. Which of the following is the FIRST course of action?
Using every available feature of a computer-based graphic presentation is: