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PHR Exam Dumps - Professional in Human Resources

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Question # 9

After receiving a large order, the shipping supervisor of a unionized manufacturing plant informs the crew that an overtime shift will be scheduled for the following Saturday. Three of the employees strongly object but do not provide acceptable excuses for not working the extra shift. On Saturday, none of the three employees report to work and the supervisor is forced to call out replacement employees from other departments. On the following Monday, as part of an investigation to determine if disciplinary action is called for, the supervisor instructs each of the employees to report alone to the office immediately after their shifts. The supervisor's intention is to question them about their failure to report for the overtime shift as required.

The employer’s policy provides a four-level, progressive disciplinary system. If disciplinary action is appropriate, the factor that has the most direct bearing on the level of discipline enforced is each employee’s:

A.

Frequency of utilization of the organization's EAP.

B.

Ability to provide reasonable support for the absence.

C.

Previous disciplinary record of similar infractions.

D.

Request for a union representative to be present.

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Question # 10

What is the best tool to use when creating a list of skills for a specific role?

A.

Job analysis

B.

Job description

C.

Competency model

D.

Questionnaire

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Question # 11

Of the commonly cited reasons for employee turnover, which of the following issues would be the earliest contributor?

A.

Inadequate opportunities for advancement

B.

Inadequate orientation to the workplace

C.

Lack of support from one’s supervisor

D.

Dissatisfaction with work-life benefits

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Question # 12

HR can best promote collaborative work environments by: (Select TWO options.)

A.

Emphasizing individual recognition and reward systems

B.

Facilitating cross-functional training and job rotation

C.

Substituting face-to-face meetings with virtual technology

D.

Scheduling mandatory meetings with informal agendas

E.

Encouraging innovative solutions to challenges

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Question # 13

A primary benefit of an effective onboarding program is that it:

A.

Increases the organization's headcount

B.

Encourages management involvement and feedback

C.

Establishes alignment between the work and organizational mission

D.

Allows management an opportunity to assess employee performance

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Question # 14

When training new supervisors, which attribute of performance management best establishes working relationships with their employees?

A.

Providing multirater feedback

B.

Conducting departmental training

C.

Coordinating production meetings

D.

Clarifying work expectations

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Question # 15

An organization may remotely review documents that prove identity and eligibility to work in the United States (US) when the:

A.

Employee is a remote worker.

B.

Employer participates in E-Verify.

C.

Employer is multistate with at least 50 workers.

D.

Employee is located more than 50 miles from the worksite.

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Question # 16

(Enter the answer as a numeric value.)

When determining if Worker Adjustment and Retraining Notification (WARN) applies to an organization's layoff plan, employers may exclude in their headcount employees who work fewer than an average of ________ hour(s) per week.

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