PEGACPDC25V1 Exam Dumps - Certified Pega Decisioning Consultant 25

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Question # 25

A telecommunications company is promoting IPhone upgrades with unlimited data plans. The marketing team notices that a customer explicitly stated in a recent survey that they are not interested in iPhone products. The company wants to apply appropriate engagement policy conditions to respect customer preferences.

Which engagement policy condition type should you use to prevent iPhone offers for customers who express disinterest?

Arbitration rules to deprioritize the customer segment.

Suitability condition for customer empathy considerations.

Applicability condition to respect customer preferences.

Eligibility condition based on customer survey responses.

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Question # 26

The development team at U+Bank wants to create multiple test personas for their new engagement strategy quickly. A team member suggests using Pega GenAI features instead of creating a manual persona to improve efficiency and speed up the testing process.

Which advantage does Pega GenAI provide when creating personas compared to manual creation?

Pega GenAI creates personas that do not require validation or review after generation.

Pega GenAI allows describing persona traits by using natural language to speed up creation.

Pega GenAI removes the need to configure channel context during persona testing.

Pega GenAI automatically builds engagement policies for every persona it creates.

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Question # 27

U+ Bank, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal The Dank added engagement policy conditions to show the offers based on the bank's requirements.

In the Answer Area, select the correct engagement policy for each condition.

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Question # 28

Regional Bank has a fully implemented 1:1 customer engagement solution that is in the business-as-usual phase. A business user from this bank identifies the need for a new promotional offer for customers who regularly use mobile banking services. The user has detailed requirements including eligibility criteria, treatment messaging, and implementation timeline.

Which process should the business user follow to implement the new action?

Access the Customer Decision Hub portal directly and create the action on the Action landing page

Use the bulk import functionality to upload the action configuration from a spreadsheet

Create a change request specifying action details, which will then be processed by NBA specialists

Contact the IT department to develop the action artifacts outside the standard workflow

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Question # 29

To access a property from an unconnected component, you use the

customer-dot-property construct

property value

component-dot-property construct

dot-property value directly

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Question # 30

Myco Bank, a retail bank, uses the Customer Engagement Blueprint to design personalized customer journeys. The bank wants to better understand its diverse customer base to create more targeted engagement strategies.

What key achievement does the Personas stage provide for Myco Bank when implementing with Customer Engagement Blueprint?

Configuring the technical data structure required for personalized customer interactions.

Establishing consistent communication standards and visual identity across all customer touchpoints.

Creating representative customer segments that enable targeted and personalized engagement strategies.

Defining the overall business objectives and strategic framework for customer engagement.

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Question # 31

U+ Bank, a retail bank, introduced a new mortgage refinance offer in the eastern region of the country. They want to advertise this offer on their website by using a banner, targeting the customers who live in that area.

What do you configure in Next-Best-Action Designer to implement this requirement?

An audience

A customer segment

Applicability rules

A prioritization formula

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