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PEGACPDC25V1 Exam Dumps - Certified Pega Decisioning Consultant 25

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Question # 17

A financial services organization introduces a new policy that limits each customer to two promotional emails per month. To meet compliance requirements, the implementation team must configure this limit in the Next-Best-Action Designer.

Which configuration steps achieve the desired email frequency limit?

A.

Set customer contact limits for the email channel with a two-message monthly restriction.

B.

Configure an engagement policy that applies email limits to customer groups only.

C.

Create a suppression policy that uses a two-email threshold and a monthly tracking period.

D.

Establish context-level limits that track two monthly interactions across channels.

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Question # 18

MegaRetail Solutions has successfully created and approved their brand voice in Pega 1:1 Operations Manager. They have also established global directives for style, grammar, language, and compliance. Now they want to ensure that their Pega GenAI system uses this brand voice to generate marketing treatments that also maintain consistency with their established guidelines.

How will MegaRetail Solutions' approved brand voice be applied in their content generation process?

A.

Global directives override brand voice settings for compliance requirements

B.

Brand voice replaces global directives for streamlined content creation

C.

Brand voice applies only to manually created content, not automated generation

D.

The system uses brand voice with global directives for consistent content generation

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Question # 19

U+ BankT a retail bank, uses Pega Customer Decision Hubâ„¢ to manage various business changes throughout their operations The bank's team members need to understand which change request type to use tor different business scenarios they encounter

Select each change request type on the left, and drag it to the matching scenario descriptions on the right:

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Question # 20

U+ Bank implemented multiple customer journeys for Its customers. The goal of the bank Is to present the most relevant action for the customer to increase the chance of a positive outcome. U+ Bank is sure that customers see the next best action, regardless of the current journey that they are in.

Which statement is true about customer journeys in Pega Customer Decision Hub?

A.

Active customer journeys become inactive when Pega AI detects a better action outside the journey.

B.

Actions outside a customer journey are upweighted to ensure that the system also takes them into consideration.

C.

Customers can participate in multiple customer journeys simultaneously.

D.

Customers are placed in all available customer journeys from the start to ensure that the system takes all actions into consideration.

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Question # 21

You are a deaccessioning architect on a next-best-action project and are responsible for designing and implementing decision strategies. Select each component on the left and drag it to the correct requirement on the right.

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Question # 22

An NBA Specialist Is configuring the engagement policy for a new loan offer and wants to validate the policy. What is the best way for the NBA Specialist to validate the engagement policy?

A.

By deploying the offer to a small group of customers

B.

By reviewing the strategy simulation results

C.

By reviewing the business requirements document

D.

By testing the policy with a test customer

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Question # 23

U+- Bank, a retail bank, has recently Implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.

Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen-year fixed-rate mortgage offer:

The bank decides to make two changes:

1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.

2. Introduce a new offer, Twenty-year fixed-rate mortgage.

The following table shows the new engagement policy conditions for both mortgage offers:

What is the best practice to fulfill this change management requirement in the business operations environment?

A.

Create two change requests: one in the Pega Customer Decision Hub portal and the other in the 1:1 Operations Manager portal.

B.

Create a single change request in the Pega Customer Decision Hub portal.

C.

Create two change requests in the 1:1 Operations Manager portal.

D.

Create a single change request in the 1:1 Operations Manager portal.

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Question # 24

The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Prices of the shoe, minus the Cost to acquire the shoe.

The details of the shoes are provided in the following table:

The details of the shoes are provided in the following table:

To output the most profitable shoe, which component do you add in the blank space that is highlighted in red?

A.

Filter

B.

Group By

C.

Decision table

D.

Prioritize

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