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PEGACPDC25V1 Exam Dumps - Certified Pega Decisioning Consultant 25

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Question # 9

U+ Bank, a retail bank, is cross-selling on the web by showing various credit card offers to its customers.

The bank wants to introduce a new offer in the Business Operations Environment. Place the steps in the correct order of implementation.

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Question # 10

As a decisioning architect, you have built a decision strategy that selects actions that are below the average printing cost. The decision strategy contains 'Black Label', 'Red Label,' and 'Blue Label" Proposition components. The printing cost of the Proposition components are calculated based on the 'BaseCost' and 'LetterCount*.

The details of the proposition components are provided in the following table:

Which propositions does the strategy output?

A.

Black Label and Blue Label

B.

Black Label

C.

Red Label

D.

Black Label and Red Label

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Question # 11

U+ Bank decides to introduce a credit cards group by leveraging the Next-Best-Action capability of Pega Customer Decision Hubâ„¢. The bank wants to present the credit card offers through inbound and outbound channels based on the following criteria:

1. Customers must be above the age of 18 to qualify for credit card offers.

2. The site offers credit cards only if customers do not explicitly opt-out of any direct marketing for credit cards.

3. The Platinum Card, one of the credit card offers, is suitable for customers with debt-to-income ratio < 45.

As a decisioning architect, how do you implement this requirement? In the Answer Area, select the correct engagement policy for each criterion.

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Question # 12

U+ Bank has decided to use the Pega Customer Decision Hub, M to recommend more relevant banner ads to its customers when they visit the personal portal. Select each placement type on the left and drag it to the correct requirement on the right.

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Question # 13

An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If the following volume constraint is applied, how many actions are delivered by the outbound run?

A.

150

B.

75 emails 25 SMSes

C.

75 SMSes and 25 emails

D.

100

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Question # 14

U+ Bank, a retail bank, is facing an unforeseen technical issue with its customer care system. As a result, the bank wants to share the new temporary contact details with all customers over an SMS. All customers must receive this communication regardless of the engagement policy conditions and constraints.

Which type of communication do you configure to implement this requirement?

A.

One-time action

B.

Transactional action

C.

Promotional action

D.

Mandatory action

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Question # 15

U+ Bank implemented a customer journey for its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the journey, and then received an offer that is not included in any journey.

Which statement explains the cause of this behavior?

A.

The bank implemented upweighting for the third stage.

B.

The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.

C.

The customer can be involved in only one active journey at a given moment.

D.

The customer always receives the most relevant action, even if an action is not a part of any journey.

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Question # 16

Myco Bank, a retail bank, uses the Customer Engagement Blueprint to design personalized customer journeys. The bank wants to better understand its diverse customer base to create more targeted engagement strategies.

What key achievement does the Personas stage provide for Myco Bank when implementing with Customer Engagement Blueprint?

A.

Configuring the technical data structure required for personalized customer interactions.

B.

Establishing consistent communication standards and visual identity across all customer touchpoints.

C.

Creating representative customer segments that enable targeted and personalized engagement strategies.

D.

Defining the overall business objectives and strategic framework for customer engagement.

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