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Through which document programmes establish the context in which risks will be identified and assessed and responses planned and implemented?
There is a risk that the utilities market is changing, with green energy solutions becoming more attractive to customers. As UU does not currently offer this type of green energy, the benefits gained from cross-selling electricity and gas to current water customers may be overestimated.
Which activity is relevant in the ‘plan’ phase of the Plan-Do-Check-Act (PDCA) cycle?