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MSP-Practitioner Exam Dumps - MSP Practitioner, 5th edition Exam

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Question # 4

As a result of the Training Project in Tranche 3, a new onboarding process is being piloted. When new employees join the organization, they will be partnered with an experienced member of staff for their first two weeks. This will enable them to learn their new roles through observation, conversation, and hands-on experience to ensure that the increased number of gas and electricity customers is achieved.

Is this an appropriate application of the 'embed the outcomes' process, and why?

A.

Yes, because training from a peer should ensure that benefit measures motivate the right behaviours from new employees

B.

Yes, because a key part of this process is to provide ways for staff to explicitly share their knowledge with others

C.

No, because this new onboarding process should have been introduced when the call centres were rationalized

D.

No, because the onboarding process is an output of the Training Project, which is delivered as part of the 'deliver the capabilities' process

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Question # 5

Which of following is part of critical benefits validation test?

A.

Currency

B.

Accurate

C.

Attribution

D.

Availability

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Question # 6

Significant changes to the customer processes have been delivered and Tranche 2 is now complete. Many engineering staff do not believe that the Training Project is needed in Tranche 3 as they feel the changes to the new customer processes are minor. The programme manager is concerned that the engineering staff may have misunderstood the extent of the changes. As a result, the programme manager noted in the end-of-tranche report for Tranche 2, that there needs to be more engagement with engineering staff during subsequent tranches.

Is this recommendation an appropriate application of the 'evaluate new information' process, and why?

A.

Yes, because the end-of-tranche report should include a list of risks to the next tranche

B.

Yes, because the end-of-tranche report should report on the effectiveness of communications

C.

No, because the end-of-tranche report should focus on the programme’s financial performance

D.

No, because the end-of-tranche report should focus on progress towards the target operating model

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Question # 7

UU has partnered with a supplier who has expertise in training and change management. The supplier will provide a virtual change office function, helping staff in the business prepare for the significant transformation ahead and ensuring that the benefits will be realized. However, these change management services are very costly.

Is this an appropriate application of the ‘justification’ theme, and why?

A.

Yes, because the costs are justified by the support provided to staff members and the benefits to be delivered

B.

Yes, because the money saved by having a single call centre will provide contingency to pay for the change office

C.

No, because the BCM should use a network of internal change agents to support the changes in order to save money

D.

No, because defining the need for additional supporting offices is part of tailoring the ’organization’ theme

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Question # 8

Which of the following is NOT an MSP Governance Theme?

A.

Leadership and Stakeholder Engagement

B.

Learning from Experience

C.

Quality Management

D.

Organization

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