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As a result of the Training Project in Tranche 3, a new onboarding process is being piloted. When new employees join the organization, they will be partnered with an experienced member of staff for their first two weeks. This will enable them to learn their new roles through observation, conversation, and hands-on experience to ensure that the increased number of gas and electricity customers is achieved.
Is this an appropriate application of the 'embed the outcomes' process, and why?
Significant changes to the customer processes have been delivered and Tranche 2 is now complete. Many engineering staff do not believe that the Training Project is needed in Tranche 3 as they feel the changes to the new customer processes are minor. The programme manager is concerned that the engineering staff may have misunderstood the extent of the changes. As a result, the programme manager noted in the end-of-tranche report for Tranche 2, that there needs to be more engagement with engineering staff during subsequent tranches.
Is this recommendation an appropriate application of the 'evaluate new information' process, and why?
UU has partnered with a supplier who has expertise in training and change management. The supplier will provide a virtual change office function, helping staff in the business prepare for the significant transformation ahead and ensuring that the benefits will be realized. However, these change management services are very costly.
Is this an appropriate application of the ‘justification’ theme, and why?