Which of the following would be suitable key performance indicators (KPIs) for supplier performance?
Ensure you have customer loyalty
Value or percentage of cost reductions obtained
Win an award in the next 12 months
Percentage of on-time in full deliveries
Which of the following would be considered as advantages of an industry model form contract?
It provides greater flexibility for negotiation
It reduces the cost of contract development
It is usually designed to be fair to both parties
It removes the need for the buyer to understand it
What are disadvantages of a buyer contracting on the supplier's terms? Select TWO that apply.
Which of the following is an agreement between service provider and user that quantifies the minimum quality of service?
If a false statement of material fact is made by one of the contracting parties, the misled party will have remedies for:
Which of the following best defines an ‘express’ term in general contract arrangements?
Which of the following are typically included in an SLA? Select TWO that apply:
You are to do the KPIs and targets for international supplier and the following was done
1. Delivery in an hour
2. Return orders in an hour
Is that a good thing or not?