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L3M4 Exam Dumps - Team Dynamics and Change

Question # 4

It is said that society is undergoing the ‘fourth industrial revolution’. Which description most close-ly defines this idea?

A.

The development of equalities thinking, respect for others, reduced working hours, working from home, discussion of a universal basic income

B.

The use of electric power to create mass production

C.

The bringing together of various technologies, such as artificial intelligence, efficient en-ergy storage, 3D printing, quantum computing, etc

D.

The use of outsourcing, low-cost labour, offshoring and modern slavery

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Question # 5

‘A person who is reliable in seeing a task through to the end’. From the ‘doing / acting’ section, which of the Belbin team roles is being described here?

A.

(An easy one – perhaps too easy)

B.

Shaper

C.

Completer / finisher

D.

Implementer

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Question # 6

‘operating at its full potential … working positively … getting on with their jobs’

Which of the Tuckman stages of team development is being described here?

A.

Norming

B.

Storming

C.

Forming

D.

Dorming

E.

Performing

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Question # 7

Which one is not part of Lewin’s Force Field Analysis model (overcoming resistance to change)?

A.

Change

B.

Unchange

C.

Refreeze

D.

Unfreeze

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Question # 8

Fear of the unknown, peer pressure, organisational politics are examples of reasons why people might:

A.

Invest in a corporation

B.

Resist change

C.

Resist promotion

D.

Take up procurement as a career

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Question # 9

‘The individual does not believe that the change is really happening and looks for evidence that it is not true’. Which stage of the Kubler-Ross model does this describe?

A.

Depression

B.

Frustration and anger

C.

Shock

D.

Denial

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Question # 10

According to CIPS, which of the following are not included in the five ‘rights’ of procurement and supply?

A.

Goods

B.

Source

C.

Manner

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Question # 11

Kotter and Schlesinger suggested six approaches to organisational change. One approach is based on the idea that people don’t really understand, and by increasing their understanding, commitment could be won. This relatively soft approach to change is called:

A.

Participation

B.

Education

C.

Facilitation

D.

Coercion

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Question # 12

In the Kubler-Ross Change Curve, which of these comes second?

A.

Shock

B.

Integration

C.

Denial

D.

Depression

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Question # 13

People are inherently happy at work.

Workers seek responsibility.

Financial reward at work is welcome, but motivation, job satisfaction and recognition are equally A.

A.

important.

B.

Theory X

C.

Theory Y

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Question # 14

‘All procurement requirements valued at more than $100,000 must be competitively tendered, and any contracts arising therefrom must be signed by the Procurement Director’. This is an example of a:

A.

Procurement threshold

B.

Minimum order quantity

C.

Standard contract term

D.

Statute

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Question # 15

CIPS believes that it is good practice for different staff members to be responsible for three key ac-tivities in procurement (specifying / requisitioning; sourcing / contracting; authorising payment), in order to reduce the likelihood of malpractice, and to do what is in the best interests of the organisa-tion. Select two of the following terms which this principle is known by.

A.

Segregation of duties

B.

Separation of duties

C.

Severance of duties

D.

Synthesis of duties

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Question # 16

Which of the following departments would be both internal customers and internal suppliers of an organisational procurement function? Select all that apply.

A.

Accounting and finance

B.

Legal department

C.

Human resources

D.

Information and communications technology

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Question # 17

Thinking about the PESTEL model, under which category would climate change most suitably fall?

A.

Environmental

B.

Legal

C.

Economic

D.

Socio-cultural

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Question # 18

Which one of the Tuckman stages of team development is being described here?

‘..the team struggles to come together … conflict … competing for status and position’

A.

Storming

B.

Forming

C.

Dorming

D.

Performing

E.

Norming

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Question # 19

A functional organisation structure can lead to a 'xxxx' effect whereby employees do not communi-cate effectively horizontally across the structure with each other. Choose one to replace 'xxxx'.

A.

Silo

B.

Ratio

C.

Halo

D.

Oreo

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Question # 20

A psychological view in which an employee treats the business and the work as if it were their own:

A.

Legal ownership

B.

Work ownership

C.

Problem ownership

D.

Small business ownership

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Question # 21

Giving employees the right to make modest decisions in an independent and self-directing way, on behalf of the organisation. Trusting employees to do the right thing, for example, when faced with a customer complaint.

A.

Entitlement

B.

Empowerment

C.

Endowment

D.

Endorsement

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Question # 22

R Meredith Belbin made a distinction in his work between 'solo leaders', who were kind-of historic leaders; and 'team leaders' who are seen as being leaders for modern times, or of the future.

From the list shown, select the one answer which represents the solo leader, rather than the team leader.

A.

Encourages diversity, and lets team members be themselves

B.

Creates a mission that team members can work together to achieve

C.

Chooses to limit their role in teamworking: delegates

D.

Sets objectives and separate tasks for individual team members

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Question # 23

‘Positivity’ is about (choose one):

A.

A tendency to develop theories

B.

A ‘can do’ attitude

C.

Adopting a particular viewpoint

D.

Knowledge of electronics

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Question # 24

Which one of the following is unlikely to appear in an organisational procurement manual?

A.

Staff names

B.

Instructions

C.

Policies

D.

Procedures

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Question # 25

A team should be a xxxx unit, rather than a collection of individuals’. Select the three words which fit best.

A.

Combative

B.

Co-operative

C.

Cohesive

D.

Collaborative

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Question # 26

Where an organisational internal customer / user deliberately circumvents the procurement function, and buys from an external supplier without following due procedure. This is commonly called:

A.

Compliant spend

B.

Tail spend

C.

Iceman spend

D.

Maverick spend

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Question # 27

‘Doing things for less cost’ is a description of:

A.

Effectiveness

B.

Efficiency

C.

Economy

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