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ITILFND Exam Dumps - ITIL – Foundation (v4)

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Question # 73

Which is the purpose of the 'monitoring and event management' practice?

A.

To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

B.

To systematically observe services and service components, and record and report selected changes of state

C.

To protect the information needed by the organization to conduct its business

D.

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

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Question # 74

What are â€™engageâ€™, â€˜planâ€™ and â€˜improveâ€™ examples of?

A.

Service value chain activities

B.

Service level management

C.

Service value chain inputs

D.

Change control

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Question # 75

Which is a service request?

A.

Requesting a workaround for an issue

B.

Requesting information about how to create a document

C.

Requesting an enhancement to an application

D.

Requesting investigation of a degraded service

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