ITIL-F Exam Dumps - ITIL® Foundation

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Question # 33

Which stage of service lifecycle has the purpose of aligning IT services with the changing business needs by identifying improvements to IT services?

Continual service improvement

Service operation

Service strategy

Service design

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Question # 34

Which is the CORRECT list of metrics to support CSI activities?

Technology, customer and business

Business, service and technology

Customer, business and process

Process, technology and service

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Question # 35

Service transition contains detailed descriptions of which processes?

Change management, service asset and configuration management, release and deployment management

Change management, capacity management event management, service request management

Service level management, service portfolio management, service asset and configuration management

Service asset and configuration management, release and deployment management, request fulfilment

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Question # 36

Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

To ensure that a service can be managed and operated in accordance with constraints specified during design

To design and develop capabilities for service management

To provide good-quality knowledge and information about services

To plan the resources required to manage a release

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Question # 37

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

Service strategy

Service design

Service transition

Service operation

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Question # 38

In which of the following areas would ITIL complementary guidance provide assistance?

1. Adapting best practice for specific industry sectors

2. Integrating ITIL with other operating models

Both of the above

Neither of the above

Option 1 only