ITIL-F Exam Dumps - ITIL® Foundation

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Question # 25

What guidance does ITIL give on the frequency of production of service reporting?

Service reporting intervals must be defined and agreed with the customers

Reporting intervals should be set by the service provider

Reports should be produced weekly

Service reporting intervals must be the same for all services

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Question # 26

Which of the following identifies the purpose of design coordination?

Provide a single point of control for all activities and processes within the service design stage of the lifecycle

Ensuring all service designs have availability designed into them

Designing of all the links between every service design process and all other processes in the service lifecycle

Control of all supplier relationships from design right through to the production environment

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Question # 27

Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

Service transition planning and support

Design coordination

Service level management

Change management

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Question # 28

Which two elements of financial management for IT services are mandatory?

Budgeting and charging

Accounting and charging

Budgeting and accounting

Costing and charging

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Question # 29

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

Service level management

Service catalogue management

Demand management

Service transition

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Question # 30

Where should incident resolution targets to be documented?

A service level agreement (SLA.

A request for change (RFC.

The service portfolio

A service description

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