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ITIL-4-BRM Exam Dumps - ITIL 4 Specialist: Business Relationship Management

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Question # 4

Which is an example of the ‘Prepare the team’ step of Gemba walks?

A.

A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service

B.

A relationship manager records the findings of observing the negotiation of service targets

C.

A relationship manager asks another manager to join the Gemba walk for onboarding new customers

D.

A relationship manager discusses the findings of a Gemba walk with other stakeholders

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Question # 5

Which activity in the ‘managing business relationship journeys’ process executes the activities for the business relationship journey?

A.

Manage exceptions

B.

Analyze the organization's culture, strategy, and stakeholders

C.

Follow the business relationship model

D.

Review the relationship

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Question # 6

In the context of a cooperative relationship, which would NOT be a role of business relationship management?

A.

Using information to look for new ways to add value for the service consumers

B.

Balancing becoming a trusted partner with investing too much in high-value services

C.

Achieving strategic alignment and setting common goals and priorities

D.

Identifying tailored services that meet service outcome and experience expectations

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Question # 7

Which activity is typically shared between a business relationship manger and business relationship agent?

A.

Developing business relationship models

B.

Reviewing business relationships

C.

Following business relationship models

D.

Maintaining relationships with service consumer stakeholders

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Question # 8

Which of the following describes a value stream?

A.

A model that defines the key aspects of a relationship journey for a set of business stakeholders

B.

A set of steps undertaken to create and deliver products and services

C.

An operating model which defines the main activities required to respond to demand and facilitate value realization

D.

Asset of organizational resources designed for performing work or accomplishing an objective

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