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ITIL-4-BRM Exam Dumps - ITIL 4 Specialist: Business Relationship Management

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Question # 9

Which is an example of ‘Reviewing the VoC program’?

A.

Implementing improvements to a business relationship journey

B.

Surveying customers about their opinions of a new software application

C.

Performing regular reviews of'Voice of the customer' activities

D.

Interpreting feedback from customers about the performance of a service and prioritizing actions

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Question # 10

Which skill requires a business relationship manager to be introspective and understand their own behavior?

A.

Persuasion/negotiation

B.

Strategic Thinking

C.

Written and verbal communications

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Question # 11

Which statement about the relationship between the capability criteria and the four dimensions of service management is CORRECT?

A.

Each capability level contains the same number of criteria for each of the four dimensions

B.

Each capability level contains one or more criteria for each of the four dimensions

C.

Each capability criterion is linked to only one of the four dimensions

D.

Not all capability criteria have been mapped to one of the four dimensions

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Question # 12

Which business relationship activity isMOST LIKELYto need leadership competency?

A.

Embedding business relationship models into service value streams

B.

Reviewing and adjusting business relationship models

C.

Identifying stakeholders and relationship model

D.

Following a business relationship model

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