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Which path would youtake to access the table configuration page from a form?
The Form Context menu>View >Table
TheForm Context menu > Configure > Table
TheForm Context menu > Configure > Dictionary
The Form Context menu > View > Show Table
Answer:
Explanation:
InServiceNow, thetable configuration pageallows administrators tomodify table settings, fields, relationships, and properties.
To access this page from aform view, you must use theForm Context Menu (☰in the top-left corner of the form)and navigate to:
👉Configure > Table
This willopen the Table Configuration Page, where you can:
View and edittable properties.
Managefields, relationships, and indexing.
Configuresecurity settings (ACLs)for the table.
Open a record in a form view(e.g., a Catalog Task form).
Click the Form Context menu(☰at the top-left).
Select "Configure"from the dropdown.
Click "Table"to access theTable Configuration Page.
Step-by-Step Navigation:
Why "Configure > Table" is the Correct Answer?Directly accesses the table's configuration page
Allows modification of table-level settings
Best practice method for modifying table properties
A. The Form Context menu > View > TableIncorrect– There is no"View > Table"option in the context menu.
C. The Form Context menu > Configure > DictionaryIncorrect– The"Dictionary"option allowsediting individual field propertiesbutnot the entire table configuration.
D. The Form Context menu > View > Show TableIncorrect– No such"Show Table"option exists in theForm Context Menu.
Incorrect Answer Choices Analysis:
ServiceNow Docs – Configuring Tables📖Table Administration
ServiceNow Docs – Modifying Table Properties📖Configuring a Table
Official ServiceNow Documentation References:
Conclusion:The correct answer is:
B. The Form Context menu > Configure > Table
This is the correctnavigation pathto access thetable configuration pagefrom a form in ServiceNow.
Which module would you use to customize your instances banner image, text and colors?
A Homepage Admin > Pages > Branding
System Ul > Ul Pages > Branding
System Properties > Branding
System Properties > Basic Configuration UI16
Service Portal > Portals > Branding
Answer:
Explanation:
To customize thebanner image, text, and colorsof your instance in ServiceNow, you use theSystem Properties > Brandingmodule. This module allows administrators to control variousUIaspects, including thebrandingof the system.
Banner Image: Change the header image seen across the UI.
Text: Customize the text displayed in the header or other branding areas.
Colors: Modify the colors of various UI elements to match your company's branding.
Key Customizations Available in Branding:This is typically applied to bothUI16 (desktop)andUI11 (classic)interfaces, ensuring a consistent experience across the instance.
A. Homepage Admin > Pages > Branding– This is used forhomepagesrather than global instance branding.
C. System Properties > Basic Configuration UI16– This section allows configuration of theUI layout and elementsbut does not specifically manage branding elements like banner image and colors.
E. Service Portal > Portals > Branding– This is specific toService Portal branding, not for global instance customization.
ServiceNow Branding Configuration
ServiceNow CSA Training Module:"System Properties and Branding"
Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:
While on an Incident record, how would you add a Tag for "Special Handling" to the record?
Click on the More options (.,.) icon, click Add Tag, type Special Handling, press enter
On the Special Handling field, check the box
On the Tag field, select Special Handling from the choice list
Click on the Context menu, select Add Tag, type Special Handling, press enter
Answer:
Explanation:
InServiceNow,Tagsallow users to categorize and quickly find records without modifying the database structure. They act aslabelsthat can be applied to records dynamically.
To add aTagsuch as "Special Handling" to anIncident record, follow these steps:
Open the Incident recordin the platform.
Click the More options (.,.) iconin the top-right corner of the record.
Select"Add Tag."
Type"Special Handling"andpress Enterto apply the tag.
Once applied, the tag will appear in theTagsfield of the record, making it easier for users tosearch and filter incidentswith similar labels.
B. On the Special Handling field, check the boxIncorrect– There isno standard "Special Handling" fieldin the Incident table that acts as a tag.
If such a field exists, it would be acustom fieldand not related toTagsfunctionality.
C. On the Tag field, select Special Handling from the choice listIncorrect– Tags arenot stored in a field with a choice list.
Tags areuser-defined labelsthat can be dynamically added using the "More options" menu.
D. Click on the Context menu, select Add Tag, type Special Handling, press EnterIncorrect– TheContext Menu(right-click menu) doesnot provide an option to add a Tag.
Tags are added using theMore options (.,.) icon, not the Context Menu.
Incorrect Answer Choices Analysis:
ServiceNow Docs – Using Tags📖How to Use Tags
ServiceNow Docs – Searching Records with Tags📖Search and Filter with Tags
Official ServiceNow Documentation References:
Conclusion:The correct answer is:
A. Click on the More options (.,.) icon, click Add Tag, type Special Handling, press Enter.
This is thestandard way to add a Tagin ServiceNow without modifying any database fields.
When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?
Trigger runtime value
Sequence runtime value
Starting runtime value
Data pill runtime value
Input runtime value
Answer:
Explanation:
In ServiceNowFlow Designer, when an action is executed within a flow, it generates aruntime valuethat remains consistent throughout the flow execution. This value is known as adata pill runtime value.
🔹Understanding Data Pill Runtime Values:
Definition:A data pill represents dynamic data retrieved from a trigger, action, or step in a flow.
Behavior:When a flow runs an action, it produces adata pillthat stores the generated value. This value remains unchanged for the duration of the flow’s execution.
Usage:These values can be used in conditions, other actions, or as inputs to subsequent steps.
🔹Key Features of Data Pills in Flow Designer:
Persistency:The data pill’s value remains the same throughout the flow’s execution.
Accessibility:Data pills can be referenced throughout different actions in the flow.
Dynamic Population:Data pills dynamically capture runtime values, eliminating the need for hardcoding.
🔹Example Scenario:
Suppose a flow is triggered when a new incident is created. The incident’ssys_idis stored as adata pilland can be referenced in subsequent actions, such as sending an email notification or updating the record.
📌Reference:
ServiceNow Docs: Understanding Data Pills in Flow Designer
ServiceNow Flow Designer Training: Flow Designer Basics
An IT user calls the service desk because his work needs to be completed on ask records. All he can see a Self Service on his homepage when he logs in to the ServiceNow instance. What issue could explain this?
Choose 2 answers
His user account failed LDAP authentication
His user account does not Belong to any groups, which contain the ITIL role
His user account was not approved by his manager
His user account does not have ITIL role
His user account Is not logged in properly
Answer:
Explanation:
In ServiceNow, a useronlysees modules and records they have permission for, based onroles and group memberships. If an IT user can only seeSelf-Service, it's likely because theylack the required rolesfor IT tasks.
B. His user account does not belong to any groups that contain the ITIL role
TheITIL roleis assigned viauser groups(e.g., "Service Desk," "IT Support").
If the user is not in anITIL role group, theywill notsee IT-related modules.
D. His user account does not have the ITIL role
TheITIL role (itil)is required to accessIncidents, Changes, Tasks, and Service Catalog Management.
Without it, the useronlyseesSelf-Serviceoptions (e.g., requesting services, reporting issues).
A. His user account failed LDAP authentication
If LDAP authentication failed, the userwould not be able to log in at all.
The issue here isrole-based access, not authentication.
C. His user account was not approved by his manager
User approval may be required for account creation, butit does not affect role permissions.
E. His user account is not logged in properly
If the user was not logged in properly, theywould not see any homepage at all.
The issue here islimited access due to missing roles.
How would you navigate to the Schema map for a table?
System Dictionary > Show Schema Map; Select Table
System Definition > Tables; Select Table; Go to Related links and click Show Schema Map
System Definition > Show Schema Map; Select Table
System Definition > Dictionary: Select Table; Go to Related links and click Show Schema Map
Answer:
Explanation:
ASchema Mapin ServiceNow provides avisual representationof a table's relationships, including itsextensions, references, and dependencies. This is useful for administrators and developers to understandhow data is structuredwithin an instance.
Navigate to System Definition > Tables
Select the desired table(e.g.,incident,task,cmdb_ci, etc.)
Scroll to the "Related Links" sectionat the bottom of the form
Click "Show Schema Map"
How to Access the Schema Map for a Table:This will open agraphical representationof the table, showing:
Tables thatextend fromthe selected table
Tables thatreferencethe selected table
Fields that establish relationships
A. System Dictionary > Show Schema Map; Select Table
The Schema Map isnot accessed via the System Dictionary.
C. System Definition > Show Schema Map; Select Table
There is nodirect "Show Schema Map" menuunder System Definition; you must go throughTablesfirst.
D. System Definition > Dictionary: Select Table; Go to Related Links and click Show Schema Map
TheDictionarymodule does not provide a Schema Map option directly for tables.
Schema Maps Overview
Viewing Table Relationships with Schema Map
Why Other Options Are Incorrect?Official ServiceNow Documentation Reference:
On a Catalog Task record, how would an administrator change the priority choice options?
O Right-click the Priority Label > select Configure Choices
O In the Context menu of the form, select Configure Options
O Open the Data Dictionary > select Values
O Right-click the Priority Label > select Configure Lists
Answer:
Explanation:
In ServiceNow, to modify the available choices for a choice field like "Priority" on a form, an administrator must use the"Configure Choices"option. This can be accessed by:
Right-clicking the field label (e.g., Priority).
Selecting"Configure Choices"from the context menu.
Adding, editing, or removing available choice values for that field.
This method ensures that only the available choices are displayed to users.The "Priority" field in a Catalog Task is a choice field, so modifying its options requires "Configure Choices".
How is a user defined in ServiceNow?
user is a record stored in the User Preference [Sys_user_preference] table
A User is a record stored in the Profile [sys_user_profile] table
A user is 2 field in the LOAP integration
A user is a record stored in the User [sys_user] table
Answer:
Explanation:
InServiceNow, aUseris arecordstored in theUser [sys_user]table. This table contains details about every user in the system, including theirname, email, roles, department, and more.
Stores Core User Information
Each user inServiceNow is represented as a record in this table.
Standard fields include:
User ID
Name
Roles
Department
Location
Supports Authentication and Permissions
Users areassigned roles and groups, which controlwhat they can accessin ServiceNow.
Authentication methods likeLDAP, SSO, OAuth, and Local Authenticationrely on this table.
Integrates with Other ServiceNow Modules
Users insys_userare referenced in various tables, such as:
sys_user_role(User Roles)
sys_user_group(User Groups)
sys_user_has_role(Mapping between Users and Roles)
Key Characteristics of the User [sys_user] Table:
A. A user is a record stored in the User Preference [sys_user_preference] tableIncorrect– Thesys_user_preferencetablestores user-specific preferences (e.g., UI settings, default views), not user records.
B. A User is a record stored in the Profile [sys_user_profile] tableIncorrect– There isno standard "sys_user_profile" tablein ServiceNow.
C. A user is a field in the LDAP integrationIncorrect– WhileLDAP can import users into ServiceNow,users themselves are stored in the sys_user table, not in an LDAP-specific field.
Incorrect Answer Choices Analysis:
ServiceNow Docs – User Administration📖Managing Users in ServiceNow
ServiceNow Docs – User Table (sys_user)📖sys_user Table Overview
Official ServiceNow Documentation References:
Conclusion:The correct answer is:
D. A user is a record stored in the User [sys_user] table
Alluser records in ServiceNow are stored in the sys_user table, making it the central repository foruser management, authentication, and access control.