CGEIT Exam Dumps - Certified in the Governance of Enterprise IT Exam

 Storing customer data in an offshore cloud service provider may pose legal and regulatory risks for the enterprise, such as data protection, privacy, and sovereignty issues. The CIO should consider the compliance requirements of the applicable legislation in both the home and host countries before making this decision. References :=

CGEIT Review Manual (Digital Version), Chapter 5: Risk Optimization, Section 5.2: IT Risk Management, Subsection 5.2.3: IT Risk Identification, Page 163

CGEIT Review Manual (Print Version), Chapter 5: Risk Optimization, Section 5.2: IT Risk Management, Subsection 5.2.3: IT Risk Identification, Page 163

The CIO should first establish a business case for the BYOD program, because a business case is a document that outlines the rationale, objectives, benefits, costs, risks, and feasibility of a proposed project or initiative1. A business case can help the CIO to justify the need and value of the BYOD program to the senior management and stakeholders, and to secure the necessary funding and resources for its implementation. A business case can also help the CIO to define the scope, requirements, and success criteria of the BYOD program, and to align it with the enterprise’s strategy, goals, and governance framework2. According to ISACA’s CGEIT Domain 2: IT Resources3, “the enterprise should have a clear business case for each IT investment decision that includes expected benefits, costs, risks and alignment with strategic objectives.” Furthermore, according to ISACA’s article on BYOD, “a business case is essential for any BYOD initiative as it helps to determine whether the benefits outweigh the costs and risks.” Therefore, establishing a business case is the best first step for the CIO who is considering introducing a BYOD program.

Outcome measures are tools used to assess the effect, both positive and negative, of an intervention or treatment1. Outcome measures can indicate whether a change management process has been implemented successfully by comparing the actual results of the change with the expected or desired results2. Outcome measures can also help evaluate the impact of the change on the organization’s performance, quality, and value3. The other options are not the best indicators of successful change management implementation. Maturity levels are a way of assessing the degree of development and sophistication of a process, but they do not necessarily reflect the outcomes or benefits of the process4. Degree of control is a measure of how well aprocess is managed and monitored, but it does not capture the effectiveness or efficiency of the process. Process performance is a measure of how well a process meets its objectives and requirements, but it does not account for the outcomes or consequences of the process. References:

3: https://www.physio-pedia.com/Outcome_Measures

2: https://www.isc.hbs.edu/Documents/pdf/2020-outcome-measurement-feeley.pdf

1: https://en.wikipedia.org/wiki/Outcome_measure

4: https://www.coursera.org/articles/change-management-process

https://www.sciencedirect.com/topics/engineering/degree-of-control

https://www.sciencedirect.com/topics/engineering/process-performance

A balanced scorecard is a tool that would best demonstrate the current state of strategic alignment, because it is a framework that translates the enterprise’s vision and strategy into a set of performance measures that cover four perspectives: financial, customer, internal business process, and learning and growth12. A balanced scorecard can help to assess how well the IT function is supporting the business objectives, and identify the gaps and opportunities for improvement. A balanced scorecard can also help to communicate and monitor the IT strategy and goals, and align the IT activities and resources with the business needs and expectations1 .

The first thing that the enterprise should do after learning of a new regulation that may impact delivery of one of its core technology services is to assess the risk associated with the new regulation. A risk assessment is a process of identifying, analyzing, and evaluating the potential threats and impacts of a risk event on the enterprise’s objectives, processes, and resources1. A risk assessment can help the enterprise understand the nature, scope, and severity of the new regulation, as well as its compliance requirements, costs, and benefits. A risk assessment can also help the enterprise prioritize and implement the appropriate risk responses, such as avoiding, reducing, transferring, or accepting the risk2. According to COBIT 5, one of the seven enablers of IT governance is risk management, which includes assessing IT-related risks and aligning them with enterprise risks3. The risk assessment is also part of the IT governance domain 3: Risk Management4.

The other options are not the first things that the enterprise should do after learning of a new regulation. Updating the risk management framework is a step that may be done after assessing the risk associated with the new regulation, as it involves reviewing and improving the policies, procedures, and practices for managing IT risks in the enterprise. Determining whether the board wants to comply with the regulation is a step that may be done after assessing the risk associated with the new regulation, as it involves consulting with the board and other stakeholders on the strategic and ethical implications of complying or not complying with the regulation. Requesting an action plan from the risk team is a step that may be done after assessing the risk associated with the new regulation, as it involves defining and executing the tasks and activities for achieving compliance and mitigating risk.

The first step to strengthen and enforce current data governance practices after a data leakage incident is to verify data owners. Data owners are the individuals or groups who have the authority and responsibility to define, classify, protect, and manage the data assets of an enterprise1. By verifying data owners, the enterprise can ensure that the data is properly accounted for, categorized, and secured according to its value, sensitivity, and risk. Data owners can also establish data policies, standards, and procedures, as well as monitor and report on data quality, usage, and compliance1. Verifying data owners is a prerequisite for assessing data security controls, reviewing data logs, and analyzing data quality, as these activities depend on the accurate identification and assignment of data ownership roles and responsibilities. References: CGEIT Review Manual (Digital Version) or CGEIT Review Manual (Print Version), Chapter 4: Risk Optimization, Section 4.2: IT Risk Management Process, Subsection 4.2.1: IT Risk Identification, Page 163-164. Top 10 Effective Data Governance Tools.

 A RACI chart is a matrix that defines the roles and responsibilities of different stakeholders in a project or process. RACI stands for Responsible, Accountable, Consulted and Informed. A RACI chart can help ensure that key activities are performed by appropriate resources by clarifying who is responsible for doing the work, who is accountable for the outcome, who needs to be consulted for input or feedback, and who needs to be informed of the progress or results. References: ISACA, Reporting Cybersecurity Risk to the Board of Directors, page 8.

 The first step in aligning resource management to the enterprise’s IT strategic plan would be to perform a gap analysis. A gap analysis is a process of comparing the current state and performance of the IT resources with the desired state and expectations of the IT strategic plan. IT resources include people, processes, technology, and information that support the delivery and management of IT services and solutions1. A gap analysis can help identify the strengths, weaknesses, opportunities, and threats of the IT resources, as well as the gaps, risks, and issues that need to be addressed. A gap analysis can also provide insights and recommendations for improving and aligning the IT resources with the IT strategic plan. According to 2, one of the steps in developing an IT strategic plan is to conduct a gap analysis to assess the current capabilities and resources of the IT organization and determine the gaps between the current and future states.

The other options are not the first steps in aligning resource management to the enterprise’s IT strategic plan. Developing a responsible, accountable, consulted and informed (RACI) chart is a step that may be done after performing a gap analysis, as it involves defining and clarifying the roles and responsibilities of the IT stakeholders for each task or activity in the IT strategic plan3. Assigning appropriate roles and responsibilities is a step that may be done after performing a gap analysis, as it involves allocating and delegating the IT resources to the relevant tasks or activities in the IT strategic plan. Identifying outsourcing opportunities is a step that may be done after performing a gap analysis, as it involves evaluating and selecting external vendors or partners that can provide IT services or solutions that are not available or feasible internally4. References := 1: What are IT Resources? Definition & Examples - BMC Software13: RACI Chart: Definition & Example - Project Management34: Outsourcing: Definition & Examples - Investopedia42: How to Create an Effective IT Strategy - Smartsheet2