ADM-261 Exam Dumps - Service Cloud Administration (SU24)
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Support agents need to verify that customers are eligible to receive customer support before they can update the
Which two objects are used to verify that a customer is entitled to receive support? Choose 2 answers
Universal Containers has defined a set of steps that each Case must go through, from submission to closure. In addition, each step must be completed within a specific amount of time.
What approach should a consultant recommend to meet these requirements?
How should a consultant providesuggested article functionality to lightning service console users?
Which two solutions should Universal Containers consider to increaseContact Center Agent productivity? Choose 2 answers
Universal Containers has a single contact center that handles all service requests including chat, Cases, and web form submissions. It is important that Reps are assigned work evenly so that all requests are handled in the order they are received.
How would a Consultant address this requirement?
Which two capabilities of Salesforce Knowledge ensure accurate content inArticles?
Choose 2 answers
Universal Containers wants to be able to assign cases based on the same criteria they use for chat. Which feature should a consultant recommend?
Universal Containers plans to migrate its existing knowledge base into Salesforce Lightning Knowledge.
Which three statements should be considered?
Choose 3 answers